Housekeeping Coordinator (Saudi Only)

Company Description

“A passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring new ideas, use and develop their knowledge to reinvent their career path.

Swissôtel Al Maqam is Swissôtel’s second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.

Swissôtel Al Maqam is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms, and a business center. It has private entrances that make it easier for our valuable guests to reach Al Masjid Al Haram.

Job Description

1. Consistently offer professional, friendly, and engaging service.
2. Handle all calls for the department and ensure all messages, information, and requests are communicated promptly and accurately.
3. Process requests and delegate work assignments in a timely manner.
4. Oversee the day-to-day workflow of the Housekeeping office and ensure service standards are followed.
5. Perform various duties pertaining to departmental inventory control system: purchase orders, coding invoices, etc.
6. Manage all shipping and receiving for Owners, Guests, and Colleagues.
7. Provide administrative support to all areas of the Housekeeping department.
8. Work closely with all departments within the Lodge, communicating day-to-day updates and changes.
9. Address guest concerns and react quickly, logging and notifying proper departments as required.
10. Work closely with the Maintenance department to address necessary repairs.
11. Balance operational, administrative, and colleague needs.
12. Follow department policies, procedures, and service standards.
13. Follow all safety and sanitation policies.
14. Other duties as assigned.

Qualifications

1. Bachelor’s degree from an accredited university preferred.
2. Proficient in English (verbal & written) required.
3. Experience with Hotel Property Management System an asset.
4. Strong organizational, supervisory, and communication skills.
5. Ability to evaluate and select among alternative courses of action quickly and accurately.
6. Ability to work successfully in high-stress and fast-paced situations.
7. Effective problem-solving abilities.
8. Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation, and perform successfully with limited supervision.

Additional Information

1. Prior experience working with Opera or a related system.
2. Fluency in English.