Head Waiter / Head Waitress

Head Waiter / Head Waitress

Job Description

We are currently looking for dynamic and self-motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality food & beverage products, with prompt, accurate, and personalized service.
As a Head Waiter/Head Waitress, you are responsible for providing professional service to our guests, ensuring their restaurant visit will become a memorable dining experience. Your role will include key responsibilities such as:

1. Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation.
2. Conduct regular training sessions with the assigned team in line with the departmental SOPs.
3. Monitor duty schedules for the respective team.
4. Ensure the proper appearance and grooming of assigned employees.
5. Work towards the timely setup of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
6. Handle the welcome of arriving guests and their seating through the hostess and take over if she is not available.
7. Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being.
8. Familiar with the outlet's menu, promotional activities, and other relevant issues concerning the outlet and the hotel.
9. Contribute to meet and maximize the monthly revenue budget for the respective outlet.

Skills

Education, Qualifications & Experiences
You should ideally have a diploma/degree in the hospitality field with a maximum of two years experience in a similar role. You must also have fluency in both written and spoken English, and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.
Knowledge & Competencies
The ideal candidate will be a well-presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing the following additional competencies:

1. Understanding Hotel Operations
2. Effective Communication
3. Planning for Business
4. Supervising People
5. Understanding Differences
6. Supervising Operations
7. Teamwork
8. Adaptability
9. Customer Focus
10. Drive for Results