Head of eCommerce Logistics

Job Overview:

The Head of Logistics is responsible for overseeing the strategic planning, execution, and optimization of logistics operations within the eCommerce Solutions division. This role ensures seamless last-mile delivery, fulfillment operations, and supply chain efficiency while maintaining high service levels and cost-effectiveness. The role requires strong leadership, operational expertise, and a customer-centric approach to drive continuous improvement in logistics processes.

Key Job Responsibilities:

Strategic & Operational Leadership

• Develop and implement the logistics strategy aligned with Starlinks eCommerce Solutions vision and business objectives.
• Oversee end-to-end logistics operations, including first-mile, middle-mile, and last-mile delivery processes.
• Drive operational excellence in fulfillment centers and distribution networks to meet service level agreements (SLAs).
• Identify and implement innovative logistics solutions to improve efficiency, reduce costs, and enhance customer satisfaction.
• Optimize route planning, warehouse management, and inventory control to support business growth and scalability.

Process Optimization & Performance Management

• Establish and monitor key performance metrics to track and improve logistics efficiency.
• Implement best practices in supply chain management, logistics automation, and technology-driven solutions.
• Drive continuous improvement initiatives to enhance productivity, reduce delivery lead times, and minimize errors.
• Manage capacity planning to ensure sufficient logistics resources during peak periods.

Stakeholder & Vendor Management

• Lead negotiations and manage relationships with third-party logistics providers, courier services, and transportation vendors.
• Collaborate with internal teams such as Commercial, Customer Experience, and IT to streamline logistics processes.
• Foster strong relationships with key clients to ensure alignment on logistics requirements and service expectations.

Compliance & Risk Management

• Ensure compliance with local and international regulations related to logistics, transportation, and warehousing.
• Develop and enforce health, safety, and environmental (HSE) standards within logistics operations.
• Mitigate risks associated with supply chain disruptions and develop contingency plans.

People Leadership & Development

• Build and lead a high-performing logistics team, providing direction, mentorship, and performance management.
• Foster a culture of continuous learning and development within the logistics department.
• Promote collaboration and knowledge sharing across teams to enhance overall operational efficiency.

• Perform other job-related projects and/or assignments that he/she might be asked to do by his/her direct supervisor/manager for special assistance that are often not mentioned in this job description as they arise under specific circumstances.

Requirements:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field
• Minimum 10 years of experience in a similar role
• Hands-on experience in logistics, supply chain, or eCommerce fulfillment, with at least 5 years in a leadership role.
• Proven experience in managing large-scale logistics operations, preferably in eCommerce or retail logistics.
• Strong understanding of transportation management systems (TMS), warehouse management systems (WMS), and route optimization tools.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership and stakeholder management abilities.
• Knowledge of regulatory requirements related to logistics and transportation in the GCC region.