Head Housekeeping Attendant

Job Description

We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Head Housekeeping Attendant, you are responsible for leading the team of Housekeeping Attendants while ensuring the standards of cleanliness and maintenance of the hotel meet the specified requirements. Your role will include key responsibilities such as:

1. Receive work assignment, keys, and supplies from the supervisor and sign the key log book accurately.
2. Check rooms to verify room status every morning.
3. Inform valet service to collect guest clothes for laundry, dry cleaning, or pressing services.
4. Clean rooms and bathrooms, performing any combination of the following duties.
5. Keep fire exits and stairways clear of any obstruction.
6. Check and report any maintenance work required immediately.
7. Update Housekeeping Supervisor at regular intervals on the status of rooms.
8. Maintain rooms assigned in a clean, safe, and hygienic state at all times.
9. Pick up any litter from corridors and pathways.
10. Provide turn down service for all occupied guest rooms and expected arrivals in the evening.

Skills

Education, Qualifications & Experiences

You should ideally have vocational training within the Housekeeping Department with previous minor work experiences. Good command of written and verbal English communication skills, along with good interpersonal abilities, are essential.

Knowledge & Competencies

The ideal candidate will be a friendly, caring individual with good cross-cultural sensitivity and a concern for quality and an eye for detail. You will work well under pressure in a fast-paced environment and enjoy working with a multi-cultural team and guests alike, while possessing the following additional competencies:

1. Understanding the Job
2. Taking Responsibility
3. Recognizing Differences
4. Customer Focus
5. Adaptability
6. Teamwork