Guest Experience Manager – Four Seasons Hotel Madinah, Saudi Arabia

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Steps from the Prophet’s Mosque, our Hotel will offer luxury accommodation for the city’s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet’s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.

The Role of Guest Experience Manager:

We currently have an opportunity for a Guest Experience Manager to join our Four Seasons Hotel Madinah opening team! Reporting to the Director of Rooms, you will be responsible for curating special experiences and memories for our guests.

Responding to a wide variety of guest requirements and requests ensuring our guests are privy to the best recommendations and personalized service, ensuring that every experience is unlike another and that each and every guest is the most important person in the room.

Our Ideal Guest Experience Manager candidate will have:

Expertise in luxury hospitality operations and proven leadership experience within Guest experience focusing on service quality. We are looking for a special individual who shares our passion for excellence and delights in the magic of curating special experiences and memories for our guests.

You will have excellent interpersonal and relationship-building skills to work with cross-functional teams, the highest level of integrity and transparency, strong business acumen, a passion for service, and an exceptional eye for detail. An empathetic and caring approach, and a desire to promote a continuous learning environment that creates an atmosphere for professional development opportunities are also essential. Previous pre-opening experience is essential.

Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who have a passion for excellence and high-level guest service. Suitable candidates must be eligible to work in Madinah, Saudi Arabia. Fluency in Arabic and English is essential.

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule.