Guest Care Representative-(207184)-Abha

Job Description

Provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. Act as the first point of contact for patients contacting the polyclinic by ensuring that enquiries from patients are efficiently and courteously handled in the best way to convey the polyclinic’s image and branding.

Accountabilities

1. Welcomes and greets all patients and visitors, in person or over the phone and answers their enquiries efficiently and courteously to ensure patient satisfaction.
2. Ensure that the reception area is always manned at all times even during breaks to avoid any health, safety, and security issues as well as availability for patients’ enquiries at all times.
3. Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
4. Books in, amends, and cancels patient appointments in line with the polyclinic’s appointment procedures ensuring optimum efficiency of the appointment system.
5. Ensures that patients without appointments but who need 'urgent consultations’ are booked into appropriate slots and referred to the appropriate physician where necessary.
6. Receives and accurately records requests for home visits, assessing urgency in accordance with the Practice’s protocols. Prints off home visit summary sheets.
7. Advises patients of relevant charges for private or medical insurance services, accepts payments, and issues receipts for the services delivered.
8. Checks emails and fax machine regularly for incoming messages. Sends emails or faxes as required.
9. Ensures the reception area is always kept clean and tidy and all the information leaflets are available for patients or the public if needed.
10. Receives and redirects calls or takes messages from patients or the public in a professional and polite way.

The employee’s duties are not limited to the above-mentioned accountabilities. The manager can assign other duties based on the business need.

Work Environment

1. Indoors: 100%
2. Outdoors: 0%
3. Working Days: 6 Working Days
4. Days off: 1 Day Off
5. Working Hours: 8 net working hours with shifts to ensure continuous attendance to reception (1 hour Rota break)

Job Requirement
Education

1. High School Diploma, preferably a University Graduate.

Experience

1. 3 years in a similar position.

Computer Skills

1. Office.

Languages

1. English and Arabic (fluent spoken and written).