General Manager - Operations

General Manager - Operations

Location:Jeddah, Saudi Arabia

Experience: Over 10 years of experience in operations role, with a focus on logistics and supply chain.

Education: Bachelors degree in Business, Economics, Engineering, or a related field (Masters degree preferred). Professional certification in Supply Chain Management is preferred

Languages: Bilingual in English and Arabic

About the Client

The client is a leading logistics and supply chain solutions provider offering end-to-end services to optimize operational efficiency. They specialize in developing innovative solutions across warehousing, transportation, and process excellence to meet the dynamic needs of their customers.

About the Role

The General Manager Operations will lead and drive the overall efficiency and profitability of the company's logistics operations. This role involves implementing best practices in systems, processes, and technology while ensuring continuous improvement, operational governance, and customer satisfaction. The position reports directly to the CEO and requires extensive collaboration with internal and external stakeholders.

Key Responsibilities

• Operational Efficiency and Process Improvement
  • Develop and implement tools and technologies to enhance logistics operations efficiency and ensure best practices.
  • Continuously monitor performance gaps, implement corrective actions, and communicate with stakeholders.

• Strategic Planning and Supply Chain Optimization
  • Create and oversee logistics plans, including supplier contracts, routing guidelines, and cost containment strategies.
  • Establish and review key performance metrics and benchmarks to optimize planning and forecasting.

• Budgeting and Financial Oversight
  • Lead budgeting exercises across transportation, facility management, and process excellence functions.
  • Ensure effective allocation of resources to align with strategic objectives.

• Operational Governance and Compliance
  • Develop and enforce policies, procedures, and service-level agreements (SLAs) to establish a sustainable operational framework.
  • Maintain compliance with safety standards and foster a safe working environment.

• Team Leadership and Development
  • Manage and develop team performance through feedback, appraisals, coaching, and career development opportunities.
  • Recommend and oversee hiring, onboarding, and promotion processes within the team.

• Stakeholder Relationship Management
  • Foster strong relationships with service providers, vendors, and third-party suppliers to ensure seamless collaboration.
  • Conduct regular communications and visits to uphold high levels of customer satisfaction.

Competencies

• Proficiency in MS Office Suite.
• Strong leadership, communication, and analytical skills
• Planning and organizing.
• Delivering results and meeting customer expectations.
• Adapting to change and managing setbacks.
• Leading and supervising.
• Entrepreneurial thinking.
• Deciding and initiating action.

Only shortlisted candidates shall be contacted.