General Manager

KEY RESPONSIBILITIES:

1. Develop and implement a long-term strategy for the organisation to achieve business goals and objectives.
2. Determine the organisation's long-term goals and identify its various business units.
3. Determine the organisation's strengths and weaknesses and recognise business priorities.
4. Oversee the organisation's day-to-day operations, including managing budgets, resources, and employees.
5. Assign team goals, track, and assess team performances.
6. Motivate teams to achieve their goals, identify shortcomings, and evaluate the steps needed to address performance gaps.
7. Monitor market and industry trends to determine business opportunities and challenges.
8. Develop and maintain relationships with customers, vendors, and partners.
9. Guide, oversee, and ensure all teams develop and maintain conducive relationships with each stakeholder.
10. Ensure that business decisions and operations comply with specific laws and regulations.
11. Analyse data and performance metrics to make informed decisions.
12. Assist in developing skills related to understanding, analysing, and visualising data and performance metrics.
13. Manage timelines for successful and timely delivery of duties.
14. Streamline operations, reduce costs, and improve service delivery.
15. Maintain high customer satisfaction through effective service management and client relations.
16. Communicate effectively with various stakeholders, including clients, employees, and regulatory bodies.
17. Oversee the company’s financial performance, including budgeting, forecasting, and financial reporting.
18. Manage the company expansion into new business markets.
19. Look for and implement new technology that supports the company in the long term and copes with the current changes in technology.
20. Seek new technology that supports and links the company divisions together to improve its processes and workflows.
21. Oversee the entire administration and support functions department of the company.

Requirements

Education:

1. 5+ years of experience in the same role of General Manager within an event/hospitality company, or at the Director level.
2. Business Administration degree in business administration, logistics, supply chain management, transportation, or a related field is often required.
3. A Master's degree can be advantageous.
4. Relevant certifications in transportation management, project management (PMP), or logistics can be beneficial.
5. Knowledge of general usage of Microsoft Office Suite.
6. Understanding of budgeting, financial reporting, and cost control within the context of transportation services.
7. Knowledge of performance setting of the entire corporate office and business expansion.

Specific Skills:

1. Ability to lead, motivate, and manage a diverse team.
2. Capability to develop and implement a long-term strategy.
3. Strong verbal and written communication skills.
4. Ability to assess quickly and address operational challenges.
5. Ability to negotiate contracts with clients, suppliers, and partners.
6. Ability to manage time effectively and prioritise tasks.
7. Ability to handle unexpected situations and make quick decisions.
8. Flexible to adapt to changing circumstances.