Front Office Supervisor

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

We are seeking a professional and customer-focused Front Office Supervisor to join our team in Jeddah, Saudi Arabia. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team.

• Oversee daily front office operations, including check-ins, check-outs, guest inquiries, and billing procedures
• Lead, train, and motivate the front office team to maintain high standards of customer service
• Manage room inventory, maximize occupancy rates, and monitor front office performance metrics
• Resolve guest complaints and collaborate with other departments to coordinate guest services
• Implement and maintain standard operating procedures for the front office
• Ensure compliance with hotel policies, safety regulations, and local laws
• Handle financial transactions and maintain accurate records

Qualifications

• Proven experience as a Front Office Supervisor or in a similar hospitality role
• Strong leadership, communication, and customer service skills
• Fluency in English and Arabic
• Excellent problem-solving and multitasking abilities in a fast-paced environment
• Proficiency in hotel management systems and industry best practices
• Detail-oriented with strong organizational and financial management skills
• Ability to ensure compliance with hotel policies and local regulations

Additional Information

Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.