Front Office Supervisor

Front Office Supervisor

Department: Front Office
Reports to: General Manager or Accountant
Nationality: Indian

Requirements:

1. Minimum 5 years experience in front office and 2 years in a similar position at a 4 or 5 star hotel.
2. Hotel School degree or similar bachelor degree.
3. Effective communication skills to liaise with the guests and other departments.
4. Confident writing emails and working with numbers.
5. Good operational computer skills and property management systems.
6. Knowledge of the hospitality industry and the importance of being customer-focused.
7. Team leadership, training, and delegation skills.
8. Fluent in English.

Overall Objectives

To be responsible for the entire front office at our hotel, giving the best first and last impression of our guests. Be helpful and knowledgeable to provide the guests the help and service they require. Improve the standard operating procedures when necessary and train the people with less experience.

Key Responsibilities

1. Confirm and follow up on reservations.
2. Check in and check out guests.
3. Verifying and collecting payments.
4. Room allocation.
5. Train front office employees.
6. Night financial audit.
7. Handling guest requests and complaints.
8. Manage the drivers / chauffeurs.
9. Work closely with other Supervisors or Department Heads related to all departments in the hotel, such as Maintenance Manager, Housekeeping Manager, Executive Chef, and Finance Manager.

Benefits

1. Basic Salary
2. Overtime when required
3. Basic hours are 8 hours per day, 6 days a week
4. Medical insurance
5. End of Service Benefit as per Saudi law
6. 21 days paid holiday per year during the first five years. After five years this will become 30 days paid leave. Total maximum leave per year 40 days.
7. Housing on premises including furniture, linen, electricity, water, and internet.
8. Uniform provided
9. Catering, 3 meals per day
10. One return flight back home per year
11. Two year contract and when both parties agree we can extend this.
12. Government related cost

Educational Details:

Bachelor degree

Location:

City: Al Jubail
State: Al Jawf
Postal Code: 54321

Contact:

Recruiter: Nidhi Chakhaiyar - +91 92657 23772

Salary:

10000

Industry:

Hotel Industry

Openings:

1