Front of House Supervisor

What You'll Do

• Prepare the staff schedule to ensure that the store will be met through appropriate planning and organization of staff.
• Assume Assistant store manager responsibilities during his/her absence.
• Perform opening, mid and closing shift duties.
• Fill all paper works of the store (evaluation of employees, store, scheduling, and product ordering).
• Daily check up on the smooth performance of all store machinery and equipment.
• Ensures the proper practices are being adopted in the store from Food safety, food & equipment sanitation, and personal hygiene in all store internal and external areas.
• Inventory management, cost control and maximization of the store’s sales and profits.
• Observes compliance with the company’s policies and procedures.
• Follows up on pending delivery orders and ensures prompt delivery.
• Supervises the closing and opening of the cashier bank.
• Coaching and training of staff, in order to improve performance and to achieve the department’s objectives and targets.
• Discipline all front-of-house employees through ongoing feedback and the establishment of performance expectations.
• Participate in on-going education for team members including creating training programs.
• Rotation schedule of new employees and trainees.
• Assigns tasks and responsibilities to subordinates and validate their job descriptions.
• Reports customer needs and handles complaints.
• Provide exceptional guest service, thereby setting the standard for all employees.
• Ensures store security from internal and external theft.
• Performs other duties pertinent to this job as assigned.

Who We Look For

• BA degree in Business Administration, or a Technical degree in Hotel Management.
• Minimum 3 years of experience in similar positions in a high-volume, fast-paced restaurant.
• Experience of managing a high number of dedicated and energetic individuals.
• Fluent in English, Arabic is a plus.
• Excellent communications skills.
• Computer Knowledge.
• Outstanding customer service skills.
• System oriented.
• Detail Oriented.
• Positive and energy level.
• Highly cooperative team spirit.
• Problem-solving skills.
• Ability to work in a high stress, faced-paced environment.
• Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff (at all levels).
• High personal integrity, professionalism and maturity.