Front Desk Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Steps from the Prophet’s Mosque, our Hotel will offer luxury accommodation for the city’s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet’s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.

The Role of Front Desk Manager:

As the Front Desk Manager, you will be responsible for managing the front desk operations, ensuring exceptional service delivery and guest satisfaction. You will lead and mentor a team of front office staff, handle guest inquiries and complaints, and collaborate with other departments to enhance the overall guest experience. Your leadership will ensure smooth and efficient front desk operations in alignment with our brand standards and service culture.

Our Ideal Front Desk Manager Will Have:

• Proven experience in a front office management role within a luxury hotel or resort environment.
• Strong leadership and team management skills, with the ability to inspire and motivate team members to achieve high performance and service excellence.
• Excellent problem-solving and decision-making abilities, with a guest-centric approach.
• Proficiency in hotel management systems and software.
• Fluency in English and Arabic for effective communication with guests and staff.

Additional Information:

Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who have a passion for culinary along with ensuring high standards of service delivery and exceptional guest experience. Suitable candidates must be eligible to work in Madinah, Saudi Arabia. Fluency in Arabic and English is essential.