Front Desk Agent - Night Shift

Job Title: Front Desk Agent

Job Description:

• Greet and respond to guest requests while providing exceptional service.
• Responsible for check-in/out process, collecting payment and settling accounts as per standards, as well as taking and entering restaurant take away orders.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.
• Follow all hotel and departmental policies and procedures, as well as health & safety protocols.

Qualifications:

• Proficiency in English (verbal and written), a second language is an asset.
• Previous customer-related experience preferred.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• Chefs
• F&B
• Front Desk

Keywords:

• Front Desk Agent - Night Shift