Greet and respond to guest requests while providing exceptional service.
Responsible for check-in/out process, collecting payment and settling accounts as per standards, as well as taking and entering restaurant take away orders.
Take initiative to add a personalized experience.
Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.
Follow all hotel and departmental policies and procedures, as well as health & safety protocols.
Qualifications:
Proficiency in English (verbal and written), a second language is an asset.
Previous customer-related experience preferred.
Strong interpersonal and problem-solving abilities.
Highly responsible & reliable.
Ability to work well under pressure in a fast-paced environment.