Fleet Control Tower Coordinator

A Fleet Control Tower Coordinator plays a critical role in the day-to-day management of fleet operations within an organization. They act as the central point of contact and oversight for all fleet-related activities, ensuring that vehicles are dispatched efficiently, routes are optimized, maintenance is timely, and compliance requirements are met. This role is particularly vital in industries that rely heavily on transportation, logistics, and supply chain management.

Key Responsibilities

• Monitoring Fleet Operations:
  • Oversee the daily performance of the fleet, ensuring that vehicles are operating efficiently and on schedule.
  • Use GPS tracking and fleet management software to monitor vehicle locations, delivery times, and route progress.
• Dispatch and Coordination:
  • Coordinate vehicle assignments based on routes, delivery schedules, and customer requirements.
  • Adjust schedules in real-time to accommodate delays, weather conditions, or emergencies.
  • Communicate directly with drivers to provide instructions and handle any issues.
• Data Analysis and Reporting:
  • Gather data on fleet performance, including fuel consumption, maintenance needs, and driver behavior.
  • Analyze data to identify inefficiencies or potential cost-saving opportunities.
  • Generate regular reports on fleet performance for upper management.
• Route Optimization:
  • Optimize and plan efficient routes to reduce fuel consumption and improve delivery times.
  • Use fleet management tools to analyze road conditions, traffic patterns, and other variables that may affect routes.
• Maintenance and Safety:
  • Ensure that vehicles are regularly maintained and repaired according to schedules.
  • Track vehicle health and report issues to the maintenance team for timely resolution.
  • Monitor vehicle safety compliance (e.g., inspections, regulatory requirements).
• Communication and Liaison:
  • Serve as the primary point of contact between drivers, fleet managers, and other departments.
  • Communicate any delays, issues, or changes in plans to stakeholders in a timely manner.
  • Ensure smooth communication between the field and the control tower for seamless operations.
• Compliance and Documentation:
  • Ensure that all fleet operations comply with relevant local, regional, and international regulations, such as environmental laws and transportation safety standards.
  • Maintain accurate records of fleet activities, vehicle inspections, and maintenance logs.
• Customer Service:
  • Work closely with customer service teams to ensure timely and accurate deliveries.
  • Address any issues that might affect the customer experience, such as delays or vehicle breakdowns.

• Fleet Management Software: Familiarity with software platforms like Fleet Complete, Geotab, or any other fleet management system.
• Communication Skills: Strong communication abilities to manage drivers, communicate with various departments, and liaise with clients.
• Problem-Solving: Ability to quickly address and resolve operational challenges such as delays, route changes, or vehicle breakdowns.
• Data Analysis: Competency in analyzing fleet performance data to optimize efficiency and reduce costs.
• Organization and Multitasking: Strong organizational skills to handle multiple tasks simultaneously in a fast-paced environment.
• Knowledge of Safety Regulations: Understanding of transportation laws, environmental standards, and safety protocols.

• A degree in logistics, transportation, business administration, or a related field is often preferred.
• Previous experience in fleet management, logistics, or operations is highly beneficial.
• Knowledge of the transportation industry and regulations will be an asset.

• Work Location: Typically based in a control center or operations hub, but may involve some travel or site visits.
• Hours: The role may involve shifts, including evenings and weekends, depending on the nature of the fleet operations (especially in 24/7 industries like logistics or delivery services).