Field Support Engineer

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.

It's time to make a move. Join our flow.

We are looking for a Technical Field Support Engineer to provide technical support during the installation and commissioning of KONE products.

In this role, you will resolve technical issues identified by manufacturing and installation teams, working to ensure products are installed in compliance with KONE’s safety, process, and quality requirements, without problems and on a timely basis.

What will you do?

• Provide remote or on-site technical support for installation issues

• Provide support also in digital, APF, software, and BIM related issues

• Provide technical support to ensure customer specification requirements

• Conduct product development matrix audit points

• Develop installation methods

• Develop troubleshooting tools

• Train local trainers/employees during site visits and/or deliver scheduled training sessions

• Create quality reports after site visits and list issues which require corrective actions

• Be aware and operate within KONE safety requirements

• Ensure each installation follows the global processes and guidelines

• Allocate daily work together with the Technical Field Support Manager

• Review daily priorities in the team and take appropriate action to ensure results are achieved.

Are you the one?

• Bachelor's degree in Electrical Engineering.

• Minimum 2 years of experience in Elevator & Escalator or similar industry.

• Excellent verbal and written English and Arabic language skills.

• Good interpersonal skills and the ability to work well with others.

• Strong organizational and communication abilities, with exceptional follow-up skills.

• This role is open for Saudi Nationals.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other, and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers