Field Service Engineer - Invitro Diagnostics

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

Job Responsibilities

Field Service Engineers provide outstanding customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. The FSE provides frontline support by resolving customers' problems and issues through technical expertise and troubleshooting. The FSE has the opportunity to drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. The FSE uses critical thinking to resolve issues within defined procedures and practices to determine appropriate action to rapidly repair instrumentation, provide training to our customers, and verify the operational performance and data quality of systems in order to contribute to our overall team success.

• Under minimal supervision, serve as lead to assigned customers; complete troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment.
• Provide excellent and efficient customer service to Beckman Coulter’s customers, along with technical training on products.
• Repair, maintain, and install product line(s).
• Complete on-time and accurate Preventative Maintenance and Field Modification Instruction as needed.
• Travel throughout the district territory, experiencing all the various places our instrumentation is utilized.
• Document and report all repairs and product failures.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Help with the development of preventative maintenance procedures.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Instill customer satisfaction that is recognizable and valuable to the customer.
• Stay compliant with the company’s standard background check, including a post-offer drug test.
• Strong time management and organization skills.
• Effective communication and customer service skills.

Qualifications and Education Requirements

• High school Diploma or Equivalent.
• 1-3 years’ experience with medical devices or lab instruments.
• Technical degree, professional experience or military electronics experience (adding this in as a requirement would depend on the level of the FSE – can either be listed as basic or preferred).
• Bachelor’s degree.
• 3 + years’ experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience interfacing with internal team members and external customers.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.