Field Service Engineer - Complex System: Saudi Arabia

Field Service Engineer – Complex System: Saudi Arabia

Participate in the rapid development of a deep-tech start-up at the forefront of the second quantum revolution!

About Pasqal

PASQAL designs and develops Quantum Processing Units (QPUs) and associated software tools.
Our innovative technology enables us to address use cases that are currently beyond the reach of the most powerful supercomputers; these cases can concern industrial application challenges as well as fundamental science needs.
In addition to the exceptional computing power they provide, QPUs are highly energy efficient and will contribute to a significant reduction in the carbon footprint of the HPC industry.

Job Description

Pasqal is in the process of developing and manufacturing its second series of quantum computers at its Massy site. These QPUs can be installed either in premises controlled by Pasqal for availability to external clients via cloud access, or in the data centers (HPC) of external clients, in France, Europe, and internationally.

As part of this, we are looking for a Field Service Engineer to join a newly created "Installation and Maintenance" team in the "Engineering and Production" department. You will be responsible for the maintenance of the QPU in Saudi Arabia and will contribute to the improvement of the methods and processes in place, in close collaboration with the engineering teams.

The position will be dedicated to the maintenance of a QPU in Dammam, Saudi Arabia.

Your missions will be as follows:

• Performing the commissioning of QPUs onsite, as well as subsequent updates (software and hardware), and conducting the final onsite acceptance.
• Receiving, analyzing, and tracking customer complaints until resolution.
• Performing first-level diagnostics to define and coordinate the necessary activities to restore the machines in case of failure, then intervening onsite for the deployment of corrections.
• Contributing to the validation and development of diagnostic, repair, and maintenance procedures by closely collaborating with development teams (optics, opto-mechanics, electronics, mechanics, software) and production teams.
• Analyzing and reporting observed failures and defects, contributing to the continuous improvement of machine performance and reliability.
• Maintaining and developing maintenance documentation and ensuring traceability of interventions and machine configurations.

About you

You have a technical background or an engineering degree/equivalent, and at least 5 years of experience in the maintenance of high-tech complex machines in a certified quality system (at least ISO 9001).

Soft Skills:

• Customer service-oriented with an understanding of the business environment
• Flexibility and adaptability
• Good understanding of the cultural and social dynamics of the Middle East
• Reactivity, autonomy, and initiative
• Technical curiosity and organizational rigor
• Analytical and anticipatory skills
• Strong interpersonal and communication skills, both internally and with external partners
• Team spirit and pragmatism

Hard Skills:

• Strong knowledge in complex system engineering, special machines, and versatile technical knowledge (electronics, lasers, detection, modulation, software, cooling, communication networks, etc.)
• Excellent problem-solving and root cause analysis skills
• Knowledge of quality management system requirements (ISO 9001 or similar)
• Proficiency in Arabic and English; knowledge of French is a plus.

What we offer

• Offices in Dammam, Saudi Arabia
• Type of contract: permanent
• A key role in a growing start-up
• Health insurance: Tawuni - Gold A1 plan class
• Leave policy: 25 days

Recruitment process (through Teams meetings)

• An interview with our Talent Acquisition Specialist (~45 mins)
• An exchange with the Hiring Manager (~1 hr)
• A meeting with the Chief Engineering and Production Officer
• A final interview with the team
• An offer!

PASQAL is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, as inclusion and diversity are essential to achieving our mission. We encourage applications from all qualified candidates, regardless of gender, ethnicity, age, religion or sexual orientation.

Department

Production & Project Management

Role

Manufacturing & Support

Locations

Saudia Arabia

Employment type

Full-time

Seniority

Intermediate

State / Province

Dammam