Field Service Engineer

Job Description Summary

As a Field Service Engineer, you will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing imaging medical equipment in Riyadh. It’s a role that will see you going out on the road to visit customers on-site, resolving any issues and providing exceptional service that ensures we achieve optimal customer satisfaction. Your expertise will be invaluable in making sure patients have access to the best possible care.

Key Responsibilities include:

• Technical: Maintains all models specific to a modality in the assigned area.
• Electronic/Mechanical: Total system level troubleshooting on complex multi-symptom problems.
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers.
• Assists in Account Sales visits; helps train others where necessary; identifies sales opportunities and communicates to the account team.
• Business growth: Assists in the growth and direction of business in his/her geographic area.
• Productivity: Responsible for warranty and PMS contract cost control.
• Administration: Completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
• Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintains effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
• Strong customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.
• Ability to do installation/PM/FMI/corrective of trained products.
• Should be able to fix issues with effective documentation/tools usage and with online expert support.
• Focus on customer impact and aim to fix issues on the first visit effectively.
• Basic customer relationship skills.
• On-call allowance per customer contract needs.
• Care on material consumption and works to address root cause issues/minimize costs with LLFRU usage.
• Use applicable digital tools that support productivity initiatives, e.g., Smart PM, proactive (onwatch) alerts.
• Discuss with support engineers for alternate cost-effective solutions.
• Show a consistent positive approach to customers, ensuring customer awareness and perception of GE high-quality service.
• Open to learning and improving.
• Use applicable digital platforms efficiently.
• Ensure connectivity of responsible systems.
• Perform all QA/EHS trainings on time.
• Care on SR quality, PM checklists.
• Support service sales with contract renewals/option & upgrade opportunities/hbs - contract conversions, etc.
• Support sales teams with new equipment sales opportunities/opportunities of EOSL system.
• Support modality sales/service sales teams with technical information as needed.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Ensure timely dispatch closure.
• Ensure completion of all field modifications instructions (FMI's) within the prescribed timeframe.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Qualifications/Requirements:

• Qualified to Degree level, Bachelor's degree in Electrical & Electronics Engineering or Biomedical Engineering.
• Technical analytical skills.
• Minimum 2 years Field Services experience.
• Comprehensive knowledge of a specific modality or multi-modalities. Minimum one competent modality is a plus (MRI, CT, PET/CT, Nuclear, X-ray, USG, LCS, and Angiography).
• Sought by others for guidance and advice.
• Proficiency in English.
• High work standards and quality.
• Plans and organizes work effectively.
• Readiness to travel within Turkey & abroad for training & business purposes.

Desired Characteristics:

• Excellent communications, listening, and interpersonal skills.
• Ability to work independently with minimum direction.
• Initiative and motivation.

Company Industry:

• Medical
• Medical Devices