Field Competence Development Manager - Elevators & Escalators

Field Competence Development Manager - Elevators & Escalators

Locations: Riyadh - KARE Head Office

Time Type: Full-time

Posted On: 16 days ago

Job Requisition ID: R0646471

Certified as a Top Employer for UAE, Qatar, KSA, and Oman, KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

The Field Competence Development Manager based out of our Riyadh, Saudi Arabia, office will lead the frontline field and safety competence development through data, business KPIs, and insights. Partners with FL (frontline) and a global network of L&Ds, field trainers, and delivery & maintenance operations business stakeholders to ensure training impact and relevance. Responsible for FL Training Center operations.

Ownership

1. Leads FL field competence development through a driven approach.
2. Partners with business stakeholders (Operations, Safety, BL key projects, etc.) to provide insights and recommendations for continuous field development.
3. Drives proactive training planning and deployments to take place in the FLs.
4. Ensures process discipline, data accuracy, and P&C operating model compliance for the FL level for field competence development.
5. Leads delivery and maintenance operations L&D steering and prioritization in FL.
6. Manages FL Training Centers towards the agreed vision, strategy, and optimal utilization.

Training Centers

1. Responsible for all Training Centers in the FL/Regions. Builds Training Centers towards the agreed vision, strategy, and optimal utilization. Takes needed actions based on the data.
2. Leads FL technical training planning to determine the Training Center's offering and services.

Contribute

1. Contributes to Training Center audits and field maturity model assessments in FL/Region, including corrective actions follow-up.
2. Partners with global learning offering team to provide feedback and input on field competence development learning solutions and development initiatives.
3. Contributes to FL L&D governance meetings and partners with the Technical help desk, Technical field support, and field trainers.
4. Partners with stakeholders on FL execution of field learning solutions.

Network Management

1. Ensures that the field trainer pool in FL/Region is competent in delivering the planned trainings.

Essential Functions:

1. Align and manage the delivery of learning programs that are tailored to meet the business goals and aims of the field, ensuring they are engaging, interactive, and aligned with industry best practices. Validate global learning solutions against FL business & learning needs.
2. Manage field trainer network to ensure effective deployment of learning solutions. Partner with key business partners to ensure Training Center offering, services, and business relevance across FL.
3. Partner with L&D Business Partners in other regions within FL to manage L&D field training plan and deployment. Communicate, deploy, and manage new L&D solutions as decided by Area and Global.
4. Conduct thorough evaluations of the effectiveness of learning programs, analyzing both quantitative and qualitative data to identify areas for improvement, and provide insightful recommendations to enhance and optimize the learning experience.
5. Conduct role assessments & data audits to identify risks and strategies to improve competence & data quality.
6. Partner with P&C Services to streamline processes.
7. Ensure trainer network process discipline to ensure data quality.

Key Competencies and Experience:

1. Postgraduate qualification in engineering, safety, technical or behavioral science or Minimum of 5 years of experience within Learning & Development, in field/technical context.
2. Technical training expertise, Training Center management, and apprenticeship program experience are seen as an asset.
3. Excellent English and local language skills.
4. Excellent communication and interpersonal skills.
5. Project Management skills.
6. Knowledge and understanding of mentoring and coaching.
7. Learning Management System experience and eLearning/virtual training knowledge and development experience preferred.

At KONE, we focus on building an innovative culture of collaboration, where we value the contribution of every individual. Employee engagement is a key area of interest for us. We encourage participation and sharing of information and ideas. Sustainability is an integral part of our culture and daily life. We apply ethical business practices and strive to develop a culture of collaboration, where colleagues trust and respect each other, and good performance is recognized among peers. As an excellent workplace, we proudly offer a wide range of opportunities that facilitate achieving professional and personal goals and enable a healthy, balanced life.

For more information, please visit our website.