Executive Housekeeper

Description

The job of Executive Housekeeper is executed satisfactorily when:

• Revenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved.
• Hygiene standards are strictly monitored and followed.
• LQA (Leading Quality Assurance) audit results are 85% and above.
• CSS (Customer Satisfaction Survey) results are rated on an average with 5 and above.
• ESS (Employee Satisfaction Survey) results are 75% and above.

Application Deadline: 31 July 2024

Department: Housekeeping & Laundry

Employment Type: Permanent - Full Time

Location: Saudi Arabia - Yanbu

Reporting To: General Manager

Talent Development

The Executive Housekeeper fulfils their role as a Talent Development Ambassador when:

• They actively support and implement Talent Development initiatives as a part of their daily activities.
• They identify Training talents in their department and throughout the hotels as per below definition and actively support their career development.
• They support and initiate transfer, cross exposure and task force assignments for their team.
• They personally conduct Performance Evaluations with their team on a regular basis and take personal interest for their talents development plans.
• They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region.

Key Responsibilities

• Lead the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives.
• Supervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests needs.
• Inspect all areas and take corrective measures in order to meet Kempinski Standards in terms of cleanliness, maintenance and supply.
• Develop, implement and continually review the policies, procedures, practices and standards.
• Select, train, develop, schedule and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations.
• Manage linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs.
• Coordinate housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner.
• Participate in all refurbish and renovation projects planning, execution and final set up including snag lists.
• Prepare the annual budget and manning guide and manage the housekeeping department within budgetary guidelines.
• Coordinate and review contracts, including plants rental, Window cleaning contracts, Night cleaning contract, marble manganese contract, pest management contract, Room cleaning contract, flowers and decoration contract, and ensure compliance by both parties.
• Participate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions.
• Manage the performance of the flower shop and valet shop to meet high quality standards and business results.
• Keep abreast of all new equipment and cleaning products and evaluate their quality, maintain knowledge of local competition and housekeeping industry trends.
• Accomplish a set of administrative duties such as leading and attending meetings, writing reports and memos and other specific duties related to the job function.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

NATIONALITY: Eligible for a working permit in the country of hire

EDUCATION: Equivalent of a College Diploma in any related field such as Administration or Hotel Management.

EXPERIENCE: To fill the position, one of the following is required:

• 3 to 5 years experience in a housekeeping senior management position
• Preferably in a five-star hotel.

LANGUAGE: Ability to work and communicate in a multinational environment:

• Local language excellent oral and written skills (as applicable)
• English excellent oral and written skills
• Additional language - beneficial

COMPETENCIES: Include the skills the candidate must have to fill this Position:

• Operational knowledge of housekeeping equipment and machine, including washing machine, dry-cleaner, pressing machine.
• Knowledge on how to clean different fabric materials
• Knowledge of chemicals

TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:

• Knowledge of Opera PMS
• Microsoft Office Applications
• Knowledge of Optii Keeper is a plus
• Knowledge of Triton (Knwcross) is a plus

INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Excellent communication and interpersonal skills with superb presentation and grooming
• Strong management skills and ability to inspire those in others
• Experience in revenue management would be an advantage
• Analytical and problem solving skills and execution of work

About Kempinski

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.