Executive Housekeeper

Company Description

Established in 2000 in Turkey, Rixos pioneers the ALL Inclusive, ALL Exclusive concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

1. To oversee the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed.
2. To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the turn-down service.
3. To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.
4. To ensure the upkeep of all the front of the house, including the hotel entrance.
5. To ensure the upkeep of all the designated back of the house areas.
6. To check regularly the night shift for cleaning.
7. To ensure appropriate stock level for the smooth run of the Housekeeping and Laundry operations and to approve requisitions accordingly.
8. To ensure that the inventories of linen, uniforms, and other applicable items are done and recorded as scheduled.
9. To deal with different suppliers and contractors.
10. To oversee the Pest Control service and jointly with the Stewarding Manager and Chief Engineer to establish the Pest Control schedules.
11. To implement housekeeping-related HACCP procedures.
12. To be involved in sustainable development and to apply energy and waste management.
13. To monitor cost control and to suggest saving programs.
14. To ensure all linen and uniform management and handling procedures are respected.
15. To implement Focus and other financial procedures.
16. To supervise and control Lost and Found, maintain records, and mail packages to clients.
17. To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.
18. To make regular room and public area inspections with the Engineering Department on deviation from standard set-ups and maintenance. To follow up on the Out of Order and Out of service rooms.
19. To liaise with the Front Office on the scheduling of rooms for maintenance programs.
20. To ensure close coordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relations regarding usual and unusual guest requests.
21. To daily review the Night Audit reports related to Housekeeping.
22. To offer assistance at any time in the operations and to monitor, highlight, and suggest improvements on any dysfunction.
23. To ensure proper coverage and supervision of the Housekeeping sections at all times.
24. To set performance targets for all associates and constantly monitor and increase staff productivity.
25. To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the setups.
26. To ensure the strict control of room keys and section keys.
27. To implement and follow up daily checklists.
28. To prepare forecasts and statistics.
29. To respect schedules, terms, and deadlines as agreed with the Management.
30. To ensure that all team members are aware of the outlet timings and promote the internal activities and events.
31. To ensure that all team members are updated with the latest administrative, organizational, operational, or other changes and news.
32. To conduct a daily line-up briefing with the Housekeeping and Laundry supervisors to recapitulate tasks and activities.
33. To share daily activity highlights with the Director of Operations, including internal and external guest opportunities.
34. To assist the Director of Operations in fulfilling administrative responsibilities and monitoring activities. To replace him whenever needed.
35. To ensure the loyalty programs are promoted and to build strong and long-term relationships with the guests.
36. To ensure that all guests enjoy their stay being offered the finest personal service.
37. To escort the guests rather than pointing out directions.
38. To ensure that the privacy of the guests and the confidentiality of the information is respected.
39. To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/he cannot solve on her/his own.
40. To manage any guest complaint in a professional manner, by owning it, resolving it to the guest's satisfaction, and recording it.
41. To call the Director of Operations or the Hotel Manager for advice in serious cases or if approval is required.
42. To be fully aware of and to report all guest comments or complaints.
43. To ensure that Guest History records are accurately followed up.
44. To ensure a proper use of the telephone etiquette as per Rixos standards.
45. To interview potential candidates and assist in new team members' integration in liaison with the People & Culture Department.
46. To create an atmosphere of high morale and a happy working relationship among the staff.
47. To conduct staff evaluations and surveys. To develop staff motivation and performance action plans.
48. To be involved in staff retention and satisfaction.
49. To ensure training and regular refresher courses are conducted and attended as scheduled.

What We Offer...

1. An innovative and fast-growing international group, committed not only to building new hotels but to creating a global brand.
2. The opportunity to challenge the norm and work in a creative and rewarding environment.
3. Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
4. Great discounts on the entire Ennismore family.
5. Many opportunities to progress and change as part of a global family of brands.
6. An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact.

Qualifications

Diploma or degree in vocational hospitality, 8-10 years experience in 4-5 star Hotel