Engineering Order Taker

Job Description - Engineering Order Taker (HOT0B8RA)

Job Number:

HOT0B8RA

Work Locations:

Doubletree by Hilton, Jabal Omar Um Alquraa & Ibrahim Alkhalil Street, Makkah 21955

As an Engineering Order Taker, you would be responsible for answering all telephones, dispatches via a 2-way communication system, and generating computerized reports to ensure department compliance with service standards.

As an Engineering Order Taker, you will be responsible for performing the following tasks to the highest standards:

• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met.
• Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders.
• Respond to all emergency calls, which includes monitoring the alarm system.
• Dispatch and direct the proper crafts to the location, notifying other departments and the alarm company of the situation.
• Coordinate and control all office traffic.
• Maintain the brand's high quality standards.
• Ability to remain calm and perform all essential functions during emergency situations.

An Engineering Order Taker serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Prior customer service/administrative support and engineering order taking experience required.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Grade School education.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and