ENGAGEMENT MANAGER

About the job ENGAGEMENT MANAGER

JOB SUMMARY:

As an Engagement Manager, you will play a pivotal role in managing client relationships and ensuring the successful execution of projects. Your responsibilities include developing and maintaining strong relationships with clients, understanding their needs, and ensuring that projects are delivered on time and within budget. You will act as the primary point of contact for clients, coordinating with internal teams to meet client expectations and deliver exceptional service. Additionally, you will identify opportunities for revenue growth within existing client relationships and work to resolve any issues that arise.

KEY RESPONSIBILITIES:

1. Lead the engagement with client to understand their business needs and objectives.
2. Develop and implement automation solutions that align with client's Digital Transformation goals.
3. Manage onshore and offshore teams.
4. Manage project timelines, budgets, and resources to ensure successful delivery.
5. Collaborate with cross-functional teams to design and deploy automation technologies.
6. Ensure compliance with industry standards and best practices.
7. Monitor and report on project progress, risks, and issues.

QUALIFICATIONS:

1. Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field. A Master's degree is preferred.
2. 10-16 years of experience in project management, with a focus on automation and digital transformation.
3. Proven track record of successfully managing large-scale projects in the telecommunications industry.
4. Strong understanding of automation technologies and their application in business processes.
5. Excellent leadership, communication, and interpersonal skills.
6. Ability to work effectively in a fast-paced, dynamic environment.
7. PMP or similar project management certification is a plus.

SKILLS:

1. Project management
2. Automation technologies
3. Digital transformation and Stakeholder management
4. Strategic planning and Risk management
5. Budget management
6. Team leadership
7. Agile methodologies
8. Data analysis and reporting
9. Problem solving and Critical thinking