End User Account Manager - Personal Systems

Who we are?

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments, and society. The world’s largest technology company and one of the Fortune 100 Best Companies to Work For list in 2024, HP brings together a portfolio that spans printing, personal computing, software, services, and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.

HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more at HP.

What can we do together?

We are looking for a Sales Account Manager within the Personal Systems Sales team. Working closely with the rest of the sales organization, the candidate will be expected to manage existing accounts in the private sector to drive business growth and hunt for new accounts.

Responsibilities:

1. Client Relationship Management:

   • Cultivate and maintain relationships with existing clients/accounts.
   • Serve as the primary point of contact for client inquiries, concerns, and requests.
   • Understand client needs, objectives, and challenges to offer tailored solutions.
   • Ensure high levels of customer satisfaction by providing excellent service and support.

2. Sales and Revenue Generation:

   • Develop and execute sales strategies to achieve revenue targets and sales goals.
   • Identify and pursue new sales opportunities within existing accounts.
   • Negotiate contracts, pricing, and terms with clients to maximize sales and profitability.
   • Collaborate with the sales team to create proposals and presentations for clients.

3. Account Planning and Management:

   • Create account plans outlining strategies for account growth and retention.
   • Analyze account performance, sales metrics, and market trends.
   • Forecast sales, track progress, and report on key performance indicators (KPIs).

4. Cross-Functional Collaboration:

   • Work closely with internal teams such as marketing, product development, and support to address client needs effectively.
   • Communicate client feedback and market insights to relevant teams for product/service enhancement.

5. Market and Competitor Analysis:

   • Conduct market research to identify trends, competitors, and opportunities.
   • Stay updated with industry developments and incorporate relevant insights into account management strategies.

Who you are?

1. Bachelor’s degree in business administration or a related field. Advanced degrees or certifications may be advantageous.
2. Previous experience in IT or Personal Systems is required.
3. Willingness to travel for client meetings, presentations, and industry events as necessary.
4. Excellent written/oral communications skills.
5. Adaptability to work in a dynamic, fast-paced environment.
6. Fluency in English.

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