EMS Operation Supervisor

• Diligently completes assigned responsibilities, while functioning within established hospital, division and EMS guidelines, standards and directives, under the immediate supervision of the EMS Station Supervisor.
• Accountable for providing high quality patient care, both pre-hospital and in-hospital, based on a competent understanding of the patient/customer needs, within direction of medical oversight i.e. EMS head division and well-established policies, procedures and protocols.
• Maintains an awareness of the patient's physical, medical, and cultural needs at all times.
• Maintains a working knowledge of current trends in EMS and new developments in the healthcare field.
• Anticipates potential problems and responds to them appropriately.
• Accountable for operating and maintaining EMS vehicles and equipment properly, to avoid damage or breakage.
• Eagerly exercises detailed attention to duty, while efficiently completing obligatory requirements.
• Ensures EMS vehicles, equipment and supplies are in a constant state of readiness.
• Consistently adheres to and implements EMS administrative and Medical Control directives.
• Actively participates in EMS staff meetings.
• Performs other duties as assigned by the EMS division Head which are within the post-holder's qualifications and capabilities.
• Maintains professional licensure and required certifications.
• Participates in the development and presentation of educational awareness programs.
• Assists in the orientation and professional development of other EMS personnel.
• Attends all educational activities in the EMS department.
• Participates in all educational activities by presentation and participation.
• Provides continuous feedback to improve working environment and patient care.
• Utilizes medical supplies properly, to avoid wastage.
• Assists in situational problem solving and in the utilization of limited resources and supplies.
• Anticipates ways to assist other staff members, while encouraging a cohesive teamwork approach in the workplace.
• Assures the Medical and Mechanical Readiness Status.
• Follows up with the Attendance Status and Scheduling.
• Ensures Documentation Completion.
• Oversees Ambulances Inventory needs and Orders What's Needed.
• Monitors compliance to policies and procedures and ensures corrective measures are applied if policies and procedures are violated.
• Monitors Ambulance teams and relocates upon Operational needs.
• Validates Payment Process.
• Receives Ambulance Transfers Calls, and Dispatches Command Ambulance Teams.
• Solves Transfers Issues During Shift.
• Participates in Departmental data quality and analysis and KPIs.

Education: Bachelor in Emergency Medical Services or Higher Degree

Experience: Minimum 3 years experience as an Advanced Life Support (ALS) Paramedic.

Language: Fluent in English and Arabic

Required Licenses:

• Basic Life Support (BLS)
• Advanced Cardiovascular Life Support (ACLS)
• Pre-Hospital Trauma Life Support (PHTLS)
• Neonatal Resuscitation Program (NRP)
• Pediatric Advanced Life Support (PALS)
• Accredited EMS Licensure from Saudi Commission for Health Specialties DOT

Preferred Licenses:

• EMS Vehicle Operator Safety (EVOS)
• Light Transportation Driving Licensing (preferable)
• 60 degree or above in STEP English Exam (to be submitted one time)