Sr. Program manager, Strategic Initiatives

Sr. Program Manager, Strategic Initiatives

Job ID: 2904710 | Afaq Q Tech General Trading

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The MENA Grocery team (UFG) is offering a role to own building new business from ground zero. We are seeking a self-starter who can quickly familiarize themselves with this fast-paced environment, build relationships/trust with cross-functional teams, and assume ownership within the program which will require understanding of complex business/Tech/Ops processes at Amazon and our partners and devising an optimal engagement model. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, analytical talent, and good document writing skills with concise communication are essential to success in this role.

In this role, you will influence internal and external stakeholders and leadership to buy into your strategic direction in forging new business partnerships, drive program end to end to onboard partners while ensuring flawless execution and continuously analyzing key metrics to drive improvements for your business.

This position involves regular communication with senior leadership on business and customer offering reviews, operations excellence improvement areas, project execution, and risks. You should be comfortable working both at a strategic level and diving deep into the details to ensure solution feasibility and quality of execution.

Key Job Responsibilities

1. Drive projects to support new strategic initiatives and business opportunities for the organization.
2. Negotiations - Build alliances, align and close end to end Terms of Trade, operating model contracts.
3. Identify automation opportunities to offer scalable solutions, improve all key inputs metrics such as Selection/availability, Pricing, Order defects, concessions, Customer Happiness index (RME, NPS).
4. Create and manage order defects and contacts/concessions reduction plans.
5. Design Programs (SOPs) for the Customer service team to handle post order defects and queries.
6. Post launches, own the P&L for hitting top and bottom line targets and drive projects to improve profitability with critical stakeholders (Partner, Ops, Advertising).

BASIC QUALIFICATIONS

• 8+ years of Program/Product management or equivalent experience.
• Limited time (1-2 years) experience in diverse roles of BA, Vendor management, Product and Finance will be helpful in delivering results in this role.
• Experience using data and metrics to determine and drive improvements.
• Proven ability to handle complexity in managing successful partner relations.
• Experience working cross-functionally with tech and non-tech teams.
• The ideal candidate should also have intermediate SQL Query writing skills.

PREFERRED QUALIFICATIONS

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience defining and executing program requirements.
• Experience in complex problem solving, and working in a tight schedule environment.

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