IT Support - Bank (Fresh Graduate)

Overview: As a fresh graduate IT Support Analyst, you will assist in the maintenance and troubleshooting of the bank's IT infrastructure, ensuring smooth operation of hardware, software, and network systems. This entry-level role is ideal for recent graduates with a Computer Science or related degree who are eager to start their career in the banking sector.

Key Responsibilities:

1. Provide technical support to internal employees and assist customers with IT-related issues
2. Monitor, maintain, and troubleshoot bank systems, databases, and software applications
3. Assist in the installation and configuration of computer systems, software, and network devices
4. Participate in system updates, software patches, and security measures to ensure data protection
5. Document technical procedures and user guides for internal use and customer assistance
6. Collaborate with other IT teams to ensure the bank's technology infrastructure is secure and efficient

Skills Required:

1. Must be a fresh graduate with a degree in Computer Science, Information Technology, or a related field
2. Basic knowledge of IT infrastructure, networking, databases, and operating systems
3. Understanding of information security and data privacy regulations
4. Strong problem-solving and analytical skills
5. Excellent communication skills for interacting with staff and customers

Requirements:

Qualifications:

1. Educational Qualification: Bachelor's degree in Computer Science, Information Technology, or a related field
2. Certifications (Optional but advantageous): CompTIA A+, ITIL Foundation, or similar entry-level IT certifications
3. Technical Skills: Familiarity with operating systems (Windows, Linux), networking basics, and common IT troubleshooting tools
4. Soft Skills: Good communication, teamwork, and customer service skills