Chief Concierge - Makkah Al Mukarramah - FAIRMONT

وصف

Job Title: Chief / Head Concierge

About the Role:
The Chief / Head Concierge will be responsible for supervising and directing Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements. This role requires a high level of attention to detail, excellent communication skills, and the ability to work under pressure in a fast-paced environment.

Key Responsibilities:

1. Supervise and direct Concierge, Bell Desk activities and Bell Staff
2. Provide information on hotel services, local places of interest, restaurants, doctors, sightseeing tours, and other guest-related matters
3. Recommend hotel Food and Beverage outlets before outside restaurants
4. Ensure lobby is kept clean and ashtrays are maintained
5. Prepare efficient work schedules for Concierge, Doorman, and Bell Services
6. Ensure staff are neat, clean, and punctual at all times
7. Handle guest problems and liaise with department heads or executive management when necessary
8. Maintain departmental standards and procedures through on-the-job training
9. Conduct probation and performance appraisal discussions

Requirements:

1. Fluency in Arabic and English
2. Minimum 5 years experience as Chief / Head Concierge
3. Ability to multitask and work under pressure

Estimated Salary: $80,000 - $100,000 per year (dependent on location and experience)

About Us:
We are an inclusive company that values diversity and strives to create a welcoming work environment. We believe in supporting our employees' growth and development, providing opportunities for them to learn and thrive in their careers.