Otis Line Operator Trainee

Date Posted:

2024-12-04

Country:

Saudi Arabia

Location:

Otis Elevator Company Saudi Arabia Ltd, 11th Floor, Tower B, Zahran Business Center, Prince Sultan Street, Salamah District, Jeddah, Saudi Arabia

The role holder is responsible for operating the Otis call centre in support to the service teams with executing all operations including breakdown response, customer service, communication and record keeping etc. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Core Responsibilities:

• Attends phone calls (both call backs and main reception) received by the call centre and captures client concerns as per the defined process.
• Collects necessary information regarding call back, registers call back in MIS, dispatch technician and collects action report and complete call back report in MIS.
• Co-ordinates with service examiners and supervisors to ensure that every callback is attended within the contractually agreed time limits.
• Follows relevant procedures regarding status of contract, expiry date, pending payment etc. and inform Service Sales Engineers accordingly.
• Generates daily call back reports, route wise reports, shutdown list or any other reports that are requested.
• Updates service route charts in MIS at the beginning of each month and distributes route charts approved by the Manager – Service Field, to all service supervisors.
• Input service time ticket data in MIS and submit monthly time ticket report.
• Prepares local material requests’ (LSR) for service and installation department as instructed by the respective supervisor.
• Performs filing/archiving of call back, repair, and maintenance SVR (Service Visit Report) and yearly service schedule cards (pink cards) on route basis.

Minimum Qualifications:

• Associate degree in Arts/Science or equivalent
• Minimum of 1 years of relevant experience in call center operations in a construction/engineering organization
• Fluent written and spoken English & Arabic essential
• Saudi nationals preferred

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.