Senior Collections Analyst

The Purpose of the Role

Responsible for all collections activities on 1 or more portfolios of customers. Activities include establishing and maintaining contact with customers (may include travel) concerning open invoices, looking at payment trends and history, timely escalation and/or resolution of disputes and timely escalation of collection issues to the business.

Responsible for the accurate cash receipts forecast on the assigned portfolio(s) on a monthly basis.

Responsible for ensuring collection and forecast metrics are achieved on the assigned portfolio(s).

Analysis of financial information and/or any other relevant information of assigned customers in order to assess credit risk and make necessary recommendations to the business.

Build relationships with relevant business partners to ensure a smooth cooperation between the Credit department and the business(es) that own the assigned portfolios.

Adds value to the business by consistently improving processes and maximizing cash flow for the assigned portfolios.

Responsible for Unapplied Cash resolution and prevention.

Prepare reports and attend cash calls with Business.

Drive dispute resolution and ensure resolved disputes are cleared on a timely manner.

Participate on Continuous Improvement process by contributing to improvement ideas monthly while using RPS Techniques (5Why, Fishbone, Gembas).

Build Customer Rapport and effectively manage Past Dues via calls to customers and other communication channels (Email, Sales Force, Portal).

Manages a portfolio of Customer Segment A & B (with focus on digital based on regional specifics: Direct Debit, ACH, EDI, SDI, E-Commerce, Credit Cards).

Qualification

• 7 or more years of directly related experience, preferably in credit/collections.
• Experience in finance, accounting, collections or any other Accounts Receivables department.
• Requires knowledge of basic accounting principles and has excellent knowledge of cash collection processes and risk analysis practices.
• Excellent credit skills required in areas such as insurance, letters of credit, financing, and legal environment.
• Knowledge of SAP A/R, SalesForce systems highly desirable.

Company Industry
Consumer Electronics

Department / Functional Area
Cashier, Teller

Keywords
Senior Collections Analyst