Workshop Supervisor( Commercial Vehicles)

Workshop Supervisor (Commercial Vehicles)

One of our clients in the Automotive industry is hiring for the position of Workshop Supervisor located in Jeddah, Saudi Arabia.

Location: Jeddah, Saudi Arabia
Experience: Minimum 2 years of work experience as a System Technician.
Educational Qualification: Certificate from Daimler Training Center
Salary: SAR 13000
Notice Period: Immediate Joiners or Maximum 1 Month Notice Period.

1. Summary of Job Functions, Responsibilities & Authorities:

1. Systematic performance of complex fault diagnoses including follow-up (i.e., monitoring of the repair process, performance of final checks, and, if required, handing over the vehicle to the customer).
2. Support of workshop colleagues in systematic fault diagnosis.
3. Documentation of diagnosis results. Preparation of Daimler TIPS.
4. Informing workshop colleagues about technical innovations and communication of important information regarding fault diagnosis.
5. Optimization of diagnostic procedures and therefore productivity as well as workshop process and assurance that the workshop can independently and professionally solve even difficult diagnosis cases.
6. Main tasks lie in diagnosis, support of diagnosis and repair work, final check, and vehicle handover (in special cases) and knowledge management and transfer in the workshop.

II. Communications:

1. Reports to Service Manager.
2. Workshop Supervisor: Get guidance and consultancy in the context of order disposition and personnel management.
3. Diagnostic Experts: In fruitless and difficult diagnostic cases, qualified contacting, and case handover to/case clarification with support of NSM Flying Doctor.
4. System Technicians: In difficult, fruitless diagnosis cases provide support, advice, train indicate alternative approaches, and/or establish contact with Diagnosis Support Center (IIPCO). Qualifying the System Technicians on the job.
5. Maintenance Technicians: Support on a case-by-case basis for diagnoses and qualifications on the job.
6. Customers: Direct order clarification and vehicle return discussions in special cases, such as repeat complaints.

Diagnosis:

1. Systematic and professional performance of complex diagnoses by using appropriate diagnostic tools and facilities.
2. Contact the customer to achieve additional information on specific malfunctions if required.
3. Fault diagnosis under dynamic test conditions within the workshop and/or on the road in cooperation with System Technician or Diagnosis Expert if required.
4. Determination of failure cause and initiation of possible problem-solving measures.
5. Documentation of diagnosis methods and procedures in a suitable form.
6. Contact to Diagnosis Expert at Diagnosis Support Center in case of particularly complex problems and/or so far fruitless diagnoses.

Support of Diagnostic and Repair Work:

1. Advice and support of workshop staff during complex diagnosis cases.
2. Ensures that workshop staff perform diagnoses systematically.
3. Advice and support of workshop staff in troubleshooting.
4. Arrangement for the repair work indicated as necessary by the diagnosis, using the prescribed tools and equipment, in coordination with the Maintenance/System Technician.
5. Performance of final function and quality tests to secure sustainable repairs.
6. Final check and vehicle hand-over (only in special cases).

Other Specialist Tasks:

1. Giving colleagues in the workshop technical advice and information regarding product-specific problems.
2. Build up and cultivate contacts with persons in central service units to solve difficult technical problems.
3. Regularly passing on data on diagnosis results (TIPS Case Database) to contacts in relevant Support Centers.
4. Preparation of technical product reports including vehicle problems, fault causes, and suitable solutions.

IV. Competency Required:

1. Education & / or Field of Expertise: Certificate from Daimler Training Center.
2. Experience/s: Minimum 2 years work experience as System Technician ideally two fields of competence.
3. Trainings: Training series for certified Diagnosis Technician and yearly participation on manufacturer product trainings.
4. Re-certification necessary every 2 years.

4. Skills:

1. Excellent communication skills.
2. Strong vehicle and product technology knowledge.
3. Diagnostic competence.
4. Method and process competence.