Head Barista / Cafe supervisor

Coordinate purchasing and receiving procedures. Oversee service quality and customer satisfaction.

Conduct staff performance assessment process on a monthly basis.

• Contribute to innovation process within own scope of work in the business unit.

Develop and motivate team members through capability development. Ensure that all local laws and regulations are followed.

Foster service innovation.

• Coordinate the communication between the external and internal departments and the caf bars.

Lead team to implement change. Ensure that all food and beverage hygiene policies and procedures are being followed in the different bars.

Manage cost and quality controls.

• Manage crisis situations.

Manage customer service. Coordinate with the Operations Manager for all equipment maintenance.

Manage training.

• Educates our customers on our products, history and brand.

Follows and implements all company regulations.

Provides outstanding customer service.

Ensures that all his team had good knowledge of our products and their production method.

Never stops learning and expanding his knowledge on coffee, tea and all bar products and new trends.

Increases sales and performs upselling and cross selling.

Maintains the high quality of service and products as expected by B Hospitality and Bafarat cafe.

Follows all Company drink recipes and procedures.

Reports all customer complaints to the shift leader.

Responds to any guest inquiries concerning our products, history and brand.

Maintains efficient, friendly service standards and demonstrates such standards when training other team members.

Restocks all bar amenities as required.

Is responsible to maintain bar cleanliness and hygiene at all times.

Maintains all back of the house areas involving bar operations clean and tidy and properly stocked.

Informs the shift leader of any operational issues.

Job Type: Full-time

Pay: 5,000.00 - 6,000.00 per month