Reservations Supervisor

Reservations Supervisor

Hotel Brand: Kimpton
Location: Saudi Arabia, Riyadh
Hotel: KAFD Riyadh (RUHKA), King Abdullah Financial District
Job number: 139188

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California before expanding worldwide. Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. If you’re passionate, focused, and driven, we invite you to join the Kimpton tribe.

About Kimpton Riyadh

Located in King Abdullah Financial District, Kimpton Riyadh is the first Kimpton in the Middle East, bringing the brand’s playful energy and unique design style to this landmark development. The hotel welcomes guests to experience its 212 guest rooms and suites and unique dining options.

A Reservations Supervisor plays a crucial role in managing the reservations department and ensuring a seamless booking experience for guests. Here are the typical day-to-day activities for this position:

Day-to-Day Activities of a Reservations Supervisor

1. Overseeing Reservations: Managing and processing reservation requests, ensuring the accuracy of room blocks, reservations, and group market codes.
2. Guest Interaction: Handling guest inquiries and providing information about room availability, rates, and hotel amenities.
3. Team Supervision and Training: Leading and mentoring the reservations team to ensure high standards of service.
4. Revenue Management: Monitoring room availability and adjusting rates to maximize occupancy and revenue.
5. Administrative Tasks: Preparing and submitting reports on reservation statistics and maintaining accurate records.
6. Problem-Solving and Issue Resolution: Addressing issues related to reservations and escalating complex issues as necessary.
7. Coordination with Other Departments: Communicating with other departments to ensure guest requests are met.
8. Ensuring Quality and Compliance: Ensuring all reservations handling complies with hotel policies.

Skills and Qualities Needed

1. Strong Communication Skills: Ability to communicate clearly and effectively.
2. Organizational Skills: Managing multiple tasks efficiently.
3. Attention to Detail: Ensuring accuracy in reservations.
4. Leadership and Team Management: Leading and motivating the reservations team.
5. Problem-Solving Skills: Addressing issues promptly and effectively.

What we need from you

• Bachelor’s degree in Hotel Administration / Business Administration or equivalent.
• Two to three years of experience in a similar role.
• International luxury hotel chain background.
• GCC exposure.
• English fluency is required; Arabic fluency is preferred.

Teamwork and Flexibility

All team members are expected to demonstrate flexibility and a collaborative spirit, assisting colleagues and contributing to the overall success of the hotel.

What we offer

We’ll reward your hard work with a competitive salary and benefits. Show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.