Operations Supervisor

As an Operations Supervisor, you will oversee the day-to-day operations to ensure the safety and efficiency of the company’s operations. You will be a hands-on leader with strong organizational skills, the ability to manage and motivate a team, and a commitment to continuous improvement. You will be responsible for monitoring workflow, managing resources, and ensuring operational goals and targets are met.

In this role, you will:

1. Oversee and manage daily operations, ensuring tasks are completed on time and to quality standards;
2. Lead, mentor and develop a team of operational staff, providing guidance and support to achieve performance targets;
3. Conduct regular team meetings to communicate updates, discuss challenges and foster a collaborative environment;
4. Monitor and improve operational processes to improve efficiency and productivity;
5. Implement and enforce Standard Operating Procedures (SOPs) to ensure consistency in operations;
6. Identify areas for improvement in processes and work with the team to develop and implement solutions;
7. Ensure that required tools, machinery and technology are available for operations and ensure their safety and proper function;
8. Coordinate with other departments to ensure smooth operation and resource sharing;
9. Track key performance indicators (KPIs) and operational metrics to assess team performance and operational efficiency;
10. Prepare and report operational performance to senior management;
11. Address and resolve operational issues promptly to minimize downtime and disruptions;
12. Ensure compliance with all relevant company regulations and policies;
13. Maintain high standards of customer service by ensuring that operations meet or exceed customer expectations;
14. Handle and resolve customer complaints or operational issues;
15. Collaborate with the customer service team to ensure smooth communication and service delivery.

Skills

Managerial Skills

1. The ability to organize tasks and lead the work team in an excellent manner.
2. Finding solutions to urgent problems.
3. Be firm in implementing deterrent laws for violating employees.
4. The ability to give constant motivation to employees.

Interpersonal Skills

1. Effective communication skills.
2. Problem solving skills.

Qualifications/Experience

1. Bachelor's degree in engineering disciplines.
2. Experience in the field of operating management or implementing operations.
3. Previous experience as an operations Supervisor.