People & Culture Manager

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

MAIN DUTIES AND RESPONSIBILITIES:

• Treat all guests and team members in a polite and courteous manner at all times.
• Give full cooperation to all team members, assisting in a prompt, caring, and helpful manner.
• Anticipate team members' needs wherever possible and react to enhance satisfaction.
• Promote a helpful and professional image to both internal and external guests.
• Ensure a high degree of team member satisfaction (to receive zero complaints about your department).
• Maintain professional confidentiality regarding any confidential information pertaining to the Company.
• Strict adherence to legal regulations and work permits regarding foreign expatriate team members.
• Conduct job application correspondence and ensure proper answering and filing.
• Coordinate and initiate yearly performance evaluations at all team member levels.
• Manage insurance administration and notify superiors in case of deviations or irregularities.
• Provide ongoing information to personnel regarding problems, changes, and other news.
• Ensure all necessary hotel licenses are up to date for smooth hotel operations.
• Ensure proper job descriptions are available and adapt them as needed in coordination with relevant supervisors.
• Manage personnel files based on incoming, hiring, transfer, promotion, resignation, and other modifications.
• Ensure proper filing of work procedures and operational rules, adapting them as necessary.
• Oversee recruiting in coordination with various Department Heads.
• Analyze the working atmosphere and discuss possible improvements with Department Heads and supervisors, submitting findings to GM/HM.
• Supervise adherence to remuneration guidelines and discuss any deviations with GM/HM.
• Survey remuneration and social benefit policies of competitors and compare them with our policies annually.
• Act as a counselor for team members in personal and professional matters.
• Conduct exit interviews with resigning team members to identify patterns for resignation.
• Inform personnel and supervisors about important events and news to avoid misunderstandings.
• Organize social and leisure activities for team members in coordination with Department Heads.
• Oversee the organization, supervision, and maintenance of team member accommodation, ensuring regular inspections and necessary repairs.
• Maintain good coordination and information flow with the Director of Finance for payroll and finance-related matters.
• Prepare monthly reports as required.
• Maintain a monthly overview of vacation and public holiday balances for all team members and deliver a consolidated summary to relevant supervisors.
• Familiarize with all related company documentation, especially the Operational Standards Manual for the field of responsibility.
• Comply with the hotel's legal requirements for fire safety, bomb threats, and Health & Safety.
• Attend all required training sessions.
• Coordinate with the hotel's travel agency to arrange air tickets (arrivals, repatriation, vacations, business trips).
• Ensure airport pickups and accommodations for all new arrivals are arranged.
• Efficiently manage indirect reports.
• Operate an efficient and accurate administration process to meet statutory, legal, and internal requirements (including audits).
• Ensure team member handbooks are distributed to all team members.
• Arrange team members' Identity cards upon completion of Visa formalities.
• Arrange Name Tags for team members and outsourced team members.
• Ensure HRMS is up to date with all relevant team member information.
• Facilitate effective communication internally and externally.
• Assist the recruitment & retention officer, team member benefits and relations officer, PRO, and visa coordinator with administrative requirements.
• Attend meetings and draft minutes to be circulated.
• Assume responsibility of Duty Manager when scheduled.
• Carry out any reasonable duties as requested by the Director of P&C and GM/HM.
• Perform other duties as assigned by the Director of P&C and GM/HM.

Qualifications:

Bachelor’s Degree in HR or Business Management

Minimum 1 year in a similar role

Excellent coordination and multi-tasking ability, strong interpersonal and analytical skills, ability to work under pressure and meet tight deadlines.

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• HR
• Human Relations
• Industrial Relations

Keywords:

• People & Culture Manager