People & Culture Manager
Job description
Bachelor of Business Administration (Management)
Nationality: Any Nationality
Vacancy: 1 Vacancy
Job Description
MAIN DUTIES AND RESPONSIBILITIES:
- Treat all guests and team members in a polite and courteous manner at all times.
- Give full cooperation to all team members, assisting in a prompt, caring, and helpful manner.
- Anticipate team members' needs wherever possible and react to enhance satisfaction.
- Promote a helpful and professional image to both internal and external guests.
- Ensure a high degree of team member satisfaction (to receive zero complaints about your department).
- Maintain professional confidentiality regarding any confidential information pertaining to the Company.
- Strict adherence to legal regulations and work permits regarding foreign expatriate team members.
- Conduct job application correspondence and ensure proper answering and filing.
- Coordinate and initiate yearly performance evaluations at all team member levels.
- Manage insurance administration and notify superiors in case of deviations or irregularities.
- Provide ongoing information to personnel regarding problems, changes, and other news.
- Ensure all necessary hotel licenses are up to date for smooth hotel operations.
- Ensure proper job descriptions are available and adapt them as needed in coordination with relevant supervisors.
- Manage personnel files based on incoming, hiring, transfer, promotion, resignation, and other modifications.
- Ensure proper filing of work procedures and operational rules, adapting them as necessary.
- Oversee recruiting in coordination with various Department Heads.
- Analyze the working atmosphere and discuss possible improvements with Department Heads and supervisors, submitting findings to GM/HM.
- Supervise adherence to remuneration guidelines and discuss any deviations with GM/HM.
- Survey remuneration and social benefit policies of competitors and compare them with our policies annually.
- Act as a counselor for team members in personal and professional matters.
- Conduct exit interviews with resigning team members to identify patterns for resignation.
- Inform personnel and supervisors about important events and news to avoid misunderstandings.
- Organize social and leisure activities for team members in coordination with Department Heads.
- Oversee the organization, supervision, and maintenance of team member accommodation, ensuring regular inspections and necessary repairs.
- Maintain good coordination and information flow with the Director of Finance for payroll and finance-related matters.
- Prepare monthly reports as required.
- Maintain a monthly overview of vacation and public holiday balances for all team members and deliver a consolidated summary to relevant supervisors.
- Familiarize with all related company documentation, especially the Operational Standards Manual for the field of responsibility.
- Comply with the hotel's legal requirements for fire safety, bomb threats, and Health & Safety.
- Attend all required training sessions.
- Coordinate with the hotel's travel agency to arrange air tickets (arrivals, repatriation, vacations, business trips).
- Ensure airport pickups and accommodations for all new arrivals are arranged.
- Efficiently manage indirect reports.
- Operate an efficient and accurate administration process to meet statutory, legal, and internal requirements (including audits).
- Ensure team member handbooks are distributed to all team members.
- Arrange team members' Identity cards upon completion of Visa formalities.
- Arrange Name Tags for team members and outsourced team members.
- Ensure HRMS is up to date with all relevant team member information.
- Facilitate effective communication internally and externally.
- Assist the recruitment & retention officer, team member benefits and relations officer, PRO, and visa coordinator with administrative requirements.
- Attend meetings and draft minutes to be circulated.
- Assume responsibility of Duty Manager when scheduled.
- Carry out any reasonable duties as requested by the Director of P&C and GM/HM.
- Perform other duties as assigned by the Director of P&C and GM/HM.
Qualifications:
Bachelor’s Degree in HR or Business Management
Minimum 1 year in a similar role
Excellent coordination and multi-tasking ability, strong interpersonal and analytical skills, ability to work under pressure and meet tight deadlines.
Company Industry:
Department / Functional Area:
- HR
- Human Relations
- Industrial Relations
Keywords: