Call Center Agent

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Summary:

The main duty of a Call Centre Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures. To ensure calls are answered within predetermined time scales and are dealt with properly. Documents details of telephone conversations and actions taken. The incumbent is also responsible for corresponding with the Call Centre Supervisor/Manager accordingly. Build a customer-oriented focus in the Call Centre by providing quality actions and resolutions to their concerns and queries.

Main Tasks:

1. Builds a customer-oriented focus in the Call Centre by providing quality actions and resolutions to their concerns and queries.

Company Industry:

• Insurance

Department / Functional Area:

• Helpdesk
• Customer Service
• Telecalling

Keywords:

• Call Center Agent