Receptionist

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job title: Receptionist

Department: Front Office

Reporting to: Front Office Manager

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration - values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

As a Receptionist, you will be the first point of contact for guests, providing exceptional service and ensuring that all guest interactions are handled professionally and with a welcoming attitude. You will manage guest check-ins and check-outs, handle inquiries, and ensure smooth communication between departments. Your role is pivotal in ensuring that guests receive a seamless, comfortable, and memorable experience from the moment they arrive until their departure.

At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Receptionist, you will need to:

Guest Service Excellence

1. Greet guests upon arrival with a friendly and professional attitude, ensuring a positive first impression.
2. Perform check-in and check-out procedures for guests, ensuring accuracy and efficiency.
3. Handle guest inquiries, requests, and concerns promptly and effectively, ensuring guest satisfaction at all times.
4. Provide guests with information about hotel facilities, services, and local attractions.
5. Assist with the coordination of reservations, cancellations, and any special guest requirements.
6. Ensure guests' preferences and needs are communicated to relevant departments for follow-up.

Administrative Support

1. Maintain accurate guest records and ensure that all information is entered correctly into the hotel's systems.
2. Handle billing and payment processing for guest stays, ensuring all charges are accurate and transactions are properly documented.
3. Assist in managing room availability, updating the status of rooms, and coordinating with the Housekeeping department to ensure room readiness.
4. Ensure all guest requests are properly logged and followed up on in a timely manner.

Communication & Coordination

1. Collaborate with other hotel departments (Housekeeping, Concierge, Maintenance, etc.) to ensure that guest requests and needs are addressed promptly.
2. Communicate clearly with team members during shift changes, providing relevant updates and information.
3. Handle the incoming phone calls, emails, and messages, directing them to the appropriate departments or individuals.
4. Ensure smooth communication between Front Desk, Reservations, and Guest Services to facilitate seamless guest experiences.

Guest Satisfaction & Problem Resolution

1. Ensure the highest level of guest satisfaction by addressing concerns and resolving issues promptly and professionally.
2. Handle complaints, suggest alternatives or solutions, and follow through to ensure the guest's needs are met.
3. Proactively engage with guests to ensure their experience is positive from check-in to check-out.

Safety & Security

1. Follow all safety and security protocols, ensuring the protection of guest information, property, and the hotel's assets.
2. Be aware of emergency procedures and assist guests with any security-related concerns.
3. Ensure guests' safety and privacy at all times, including maintaining confidentiality of guest information.

Operational Efficiency

1. Ensure the Front Desk area is kept clean, organized, and welcoming at all times.
2. Monitor the check-in/check-out process to ensure smooth operations and minimal guest wait times.
3. Support colleagues and other hotel departments during peak periods, ensuring a cooperative and team-oriented environment.
4. Keep the Front Office Manager informed of any issues or challenges during the shift.

In Return, What We Offer

Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.

Competitive compensation package.

Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.

Health Insurance coverage whilst in service.

A supportive and inclusive work environment that values diversity and collaboration.

Employee Recognition Programmes.

Daily meals on duty and uniform dry-cleaning services.

Year-round events of social, wellness programs, charity drives, and sports activities.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and will always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

Your Commitment

As a member of the Red Sea Global Hospitality team, I will ensure to perform all duties required to care for the needs of the business, our guests, and my colleagues.