General Manager Shebara Resort

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job title: General Manager

Department: Hotel Operation

Reporting to: Group Head of Hospitality

About Us

Welcome to the next generation of hospitality excellence. We’re on a mission to recruit the finest in our industry - seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team. We offer more than just a job - we provide an opportunity to shape the future of luxury hospitality.

The Role

The General Manager is a senior leadership role responsible for the successful opening and operation of this luxury resort property within the Red Sea destination. This role requires a dynamic and experienced hospitality leader who can bring the hotel's vision to life, delivering exceptional guest experiences while ensuring operational excellence, financial performance, and a motivated, engaged team.

Key Responsibilities:

• Lead the pre-opening planning and execution, including overseeing all aspects of hotel setup, staffing, training, and operational readiness.
• Collaborate with RSGH's senior leadership and relevant departments to ensure the hotel's opening is on schedule, within budget, and aligned with the brand's luxury standards.
• Develop and implement a comprehensive pre-opening checklist, including SOP development, staff onboarding, and procurement of necessary resources and equipment.

Operational Excellence:

• Oversee the day-to-day operations of the hotel, ensuring the highest levels of service quality, guest satisfaction, and operational efficiency.
• Implement and maintain standard operating procedures across all departments, ensuring consistency and adherence to brand standards.
• Monitor key performance indicators to drive continuous improvement in service delivery, financial performance, and overall guest experience.

Team Leadership and Development:

• Build, lead, and inspire a high-performing team, fostering a culture of excellence, innovation, and teamwork.
• Ensure continuous training and development programs are in place to enhance the skills and knowledge of the team, promoting career progression and staff retention.
• Collaborate with HR to attract, recruit, and retain top talent, creating a positive and supportive work environment.

Financial Management:

• Develop and manage the hotel's annual budget, ensuring financial targets are met or exceeded.
• Monitor and control costs, optimizing profitability while maintaining the highest standards of quality and service.
• Identify and implement revenue enhancement strategies, including room sales, F&B promotions, and guest services.

Guest Experience and Innovation:

• Ensure the delivery of exceptional guest experiences, consistently exceeding expectations and enhancing the hotel's reputation as a luxury destination.
• Drive innovation in guest services, amenities, and experiences, keeping ahead of industry trends and guest preferences.
• Collaborate with marketing and PR teams to create compelling promotions, packages, and events that attract and retain guests.

Compliance and Standards:

• Ensure all hotel operations comply with local regulations, health and safety standards, and RSGH's internal policies.
• Maintain a strong focus on sustainability and eco-responsibility within all hotel activities, aligning with Amaalas commitment to environmental stewardship.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; an advanced degree is preferred.
• Minimum of 10 years of experience in hotel management, with at least 5 years in a General Manager or equivalent leadership role within a luxury hotel or resort.
• Proven experience in successfully opening and managing a luxury hotel property is essential.
• Strong financial acumen with experience in budgeting, forecasting, and financial analysis.

In Return, What We Offer:

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programs.
• Daily meals on duty and uniform dry-cleaning services.
• Year-round events of social, wellness programs, charity drives, and sports activities.

Accessibility and Adjustments:

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and will always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.