Call Center Agent

Responsibilities

1. Manage inbound and outbound calls in a timely manner.
2. Assess the exact requirements of customers and provide appropriate solutions with utmost clarity and conciseness.
3. Provide information to the customer about our products and create leads using proper lead types.
4. Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
5. Manage a comprehensive call center record by storing data related to all incoming and outgoing official telephonic conversations.
6. Enhance customer satisfaction by reducing call waiting times and offering delightful telephonic conversations.

Skills

1. Expertise in working as a call center professional in a professional agency or BPO.
2. Good command of verbal communication skills to intrigue the listener and provide accurate information.
3. Ability to multi-task.
4. Strong command of handling relevant computer operation activities to boost overall work productivity.
5. Good command of effective negotiations with a knack for explaining all the benefits of a product or service.
6. Exhibiting the eagerness to innovate and enhance the existing work output by working on constructive feedback.