ERP Subject Matter Expert

OVERVIEW

NEOM is an accelerator of human progress and a vision of what a new future might look like. A region in northwest Saudi Arabia on the Red Sea, NEOM is being built from the ground up to include hyperconnected, cognitive cities, ports, next- infrastructure and industries, enterprise zones, research centers, sports and entertainment venues, and tourist destinations.

NEOM U will be a world-class education, research, and innovation hub, that inspires and empowers the best minds: technology to better the world, innovation through the "lab of the future” and life-long personalized development. It will be focused on the fusion of the liberal arts with digital thinking, computing, and technology to solve humanity’s most pressing problems.

Faculty and students at NEOM U, through immersive, synergistic relationships and partnerships with the NEOM community, its sectors, and The Line, will serve as the creators and stewards of the “living laboratory” NEOM aspires to be, to imagine, inspire, and enable the groundbreaking discoveries and breakthrough innovations the world needs to advance and thrive. Their innovative approaches in technology-enabled, personalized experiential learning across disciplines, and their bold research pursuits to conquer pressing societal challenges and define new scientific frontiers, will be supported by exceptional facilities and laboratories.

As such, the NEOM U boundaries will extend beyond its physical facilities to encompass NEOM and The Line, establishing NEOM U as an institution for disruptive education and purposeful innovation for the Kingdom of Saudi Arabia and the world.

ROLE OVERVIEW

The ERP SME will support the Enterprise Application ecosystem within the Education, Research, and Innovation sector, including building the required team to support the Enterprise Architecture and assist all enterprise resource planning operations within the University. The ERP SME supports and facilitates the digital strategy to enhance the experience of our students, faculty, staff, and other stakeholders.

The ERP SME prepares NEOM U’s transformation from inception, embracing digital technology, and embedding digital thinking at the core of our business. The ERP SME delivers SAP cloud technology and prioritizes artificial intelligence and machine learning.

The role holder will work closely with the business and ERP manager to implement and maintain the roadmap for the future of the university. Initially, he/she will fully participate in the SAP implementation project and ensure that the solution is delivered according to business requirements. The role owner will be made the functional and technical lead of the ERP system landscape.

ROLE COMPETENCIES & ACTIVITIES

The ERP SME priorities and responsibilities are:

• Cloud and Automation: Implementing cloud solutions from inception and setting automation as the baseline for all processes and services.
• Data analytics and AI: enabling data analytics and AI programs and fostering a culture of digital thinking and data-driven decision-making throughout the University.
• Participate towards the development of a multi-year roadmap and financial plan to sequence efforts to implement the university technology in alignment with needs, available resources, and capacity for change.
• Work closely with Senior Staff and other relevant stakeholders within and across NEOM to establish and maintain an institutional planning and governance framework for information technology, including the appropriate decision-making and communication structures to execute effective technology deployment and timely project delivery.
• Support innovation and integrated solutions in support of teaching, learning, research, and innovation.
• The incumbent will leverage relationship building, problem-solving, budget management, and creativity to create a vision of information technology for the campus and to implement that vision in a high-quality and sustainable manner.
• ERP system Management – The SME will ensure that the system is optimally configured to meet the unique needs of ERI and review and update system configurations to align with evolving processes.
• Manage ERP-related requirements, including system upgrades, integrations, and new rollouts.
• Collaborate with our educational pillars to understand their needs and challenges and translate these into system requirements, ensuring ERP operations adhere to industry best practices and internal policies.
• Participate in ERP-related projects and provide expert input.
• Develop and deliver training programs for users across the university and provide ongoing support to users.
• Assist in managing ERP system vendors and service providers.
• Develop and govern the ERP system architecture.
• Have a leading role in new project developments and be responsible for technical delivery.

CULTURE AND VALUES

• Embrace NEOM’s culture and Values https://www.neom.com/en-us/about.
• Act with honesty and integrity by following best practices, and upholding the robust standards and expectations set out in NEOM’s Code of Conduct.
• Maintain fair, ethical, and professional work practices in accordance with NEOM’s Values and Code of Conduct.
• Adhere to NEOM’s Policies, procedures, and controls to ensure compliance with rules.

EXPERIENCE & QUALIFICATIONS

Knowledge, Skills, and Experience

• Minimum 6 years’ experience in Enterprise Application projects in a complex environment, specifically in configuration, customization, and application management.
• Technical competence, having progressed through roles of increasing responsibility.
• Experience with enterprise resource planning systems, specifically with SAP solutions. SAP SLcM and higher education experience is highly beneficial.
• Experience with more than 2 of the following modules is seen as advantageous: SAP S/4 HANA, SAP FI/CO, SAP Funds & Grants Management, SAP PS, and SAP SLcM.
• Knowledge of SAP MM, SAP Procurement, Ariba, SuccessFactors, and Cloud Analytics is desired.
• Effective communicator at all levels within a complex and culturally diverse organization.
• Ability to demonstrate a strong commitment to customer service.
• Experience with requirements management and the creation of TDD & FDD documents.
• Project management expertise includes change management in complex environments and implementing continuous quality improvement.
• Skills in training and supporting end-users of the ERP system.
• Analytical skills and ability to use data to guide decision-making; ability to direct and resolve ambiguous problems.
• Proven negotiation and influencing skills.
• Unquestioned integrity with a high energy level and a strong work ethic. Broad intellectual curiosity and enthusiasm for fresh ideas.
• Minimum of 6 years of experience in stakeholder management, public relations, community engagement, or a related field.

• Proven track record of successfully managing relationships with diverse stakeholder groups.
• Strong strategic thinking and problem-solving abilities.
• Ability to manage multiple priorities and work under pressure.
• High level of emotional intelligence and diplomacy.

QUALIFICATIONS

• A bachelor’s degree in computer science, Information Technology, Business Administration, or a related field is required.
• A master’s degree in computer science, Information Technology, Business Administration, or a related field is advantageous.
• SAP ERP Certifications within Core ERP and higher education/public sector solutions are beneficial.
• Project Management Certification (e.g., CAPM or PMP) is seen as advantageous.