Manager Commercial and Operations Services

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.

About The Role

Are you a seasoned IT service management professional who can keep airline operations running smoothly?

Your role will see you lead the collaboration between RX IT teams, business units, vendors, and partners to ensure seamless service delivery. You’ll oversee critical applications and services, and proactively address potential disruptions to maintain operational excellence.

Success in this role demands a solid foundational understanding of the airline business domain, as you will appreciate the application and services landscape, as well as the potential business impact if these are not performing and being managed as per agreed service levels.

This role offers the opportunity to enhance service performance, drive innovation in IT operations, and contribute to RX’s digital transformation strategy.

This is your opportunity to play your part and drive transformation, instill best practices and steer us towards achieving exceptional results in our digital-native environment.

About You

Degree qualified, you will demonstrate a minimum of 10 years of overall experience in IT Service Management and IT Operations. Further, you must possess at least 5 years of experience in ServiceNow ITSM/ITOM/ITAM modules.

Credentials as a ServiceNow Practitioner are mandatory. Extra points if you are a ServiceNow Certified System Administrator. You are also expected to be ITIL Certified (preferably v3 Expert or v4 Managing Professional).

This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.

Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.