Call Center Executive

Responsibilities

1. Deal with the organization's telephonic conversations with utmost diligence and punctuality.
2. Provide accurate information to the caller, catering to all necessary inquiries.
3. Explain all essential details of the organization's products and services to captivate the customer's attention.
4. Take the initiative to build fruitful connections through fluent and engaging communication.
5. Maintain necessary call log details using the latest technology available in the company's cloud or digital database.
6. Enhance customer satisfaction by reducing call waiting and offering a delightful telephonic conversation.

Skills

1. Previous experience in a customer support role.
2. Good command of verbal communication skills to intrigue the listener and provide accurate information.
3. Showing high efficiency along with handling several tasks in the daily routine.
4. Fluent command of computer technologies and basic operations for conducting the assigned tasks productively.
5. Refined communication skills with an ability to persuade customers.
6. Exhibiting eagerness to innovate and enhance existing work output by working on constructive feedback.