Client Services Coordinator

Responsibilities

• Client Relationship Management:

  • Serve as the primary point of contact for clients, addressing inquiries and maintaining regular communication to ensure high satisfaction levels.
  • Build and maintain strong, long-lasting client relationships.
  • Understand client needs and ensure they are met promptly and professionally.

• Service Coordination:

  • Coordinate and manage service schedules, ensuring timely delivery of services.
  • Ensure all necessary resources and personnel are allocated to meet client needs.
  • Monitor and track client service requests, ensuring they are completed on time.

• Issue Resolution:

  • Address and resolve client complaints or service issues promptly, escalating to senior management when necessary.
  • Ensure follow-up with clients to confirm satisfaction with the resolution.

• Communication & Reporting:

  • Maintain accurate records of client interactions and service requests in the company’s CRM system.
  • Provide regular updates to clients regarding the status of service requests or ongoing projects.
  • Prepare and send reports to clients as needed, outlining service status and any issues that need attention.

• Collaboration:

  • Work closely with internal teams (e.g., sales, operations, technical support) to ensure all client service needs are met effectively.
  • Collaborate with the sales team to identify opportunities for upselling additional services to existing clients.

• Administrative Support:

  • Handle administrative duties such as scheduling meetings, preparing client documentation, and assisting with contract renewals.
  • Keep client records and service documentation up to date.

Qualifications:

• Any degree.
• 2+ years of experience in a customer service or client-facing role, preferably in a coordination or administrative capacity.
• Strong interpersonal skills with the ability to build relationships and work in a team environment.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Ability to handle multiple tasks and meet deadlines.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software.

Skills & Attributes:

• Customer-centric mindset.
• Problem-solving abilities.
• Strong time management skills.
• Ability to stay calm and professional under pressure.
• Positive attitude and a willingness to go the extra mile for clients.

Working Conditions:

• Full-time position.
• Office-based or remote (depending on company structure).
• Occasional travel may be required to meet clients or attend events.