Facilities Operations Manager

The Operations Manager will be responsible for overseeing the Operation and Maintenance department, as well as driving sales and revenue generation. This dual role involves managing a team of operations staff and implementing strategies to optimize operations, while also actively promoting and selling services to potential clients.

Key Responsibilities:

1. Develop and implement programs to ensure the smooth functionality of the department.
2. Develop and implement sales strategies to attract new clients and retain existing ones.
3. Identify potential clients and business opportunities through market research, networking, and relationship building.
4. Actively promote facility services through various channels, including presentations, networking events, and digital marketing.
5. Build and maintain strong relationships with clients, understanding their needs and providing personalized solutions to meet their requirements.
6. Address client inquiries, concerns, and feedback promptly and professionally, ensuring high levels of customer satisfaction.
7. Collaborate with other departments to ensure seamless delivery of services and exceed client expectations.
8. Develop and manage the operations and sales budgets, including expenses for operations, marketing, and sales activities.
9. Monitor sales performance and revenue generation, analyzing trends, and identifying areas for improvement.
10. Implement cost-effective strategies to maximize profitability while maintaining quality and customer satisfaction.

Qualifications:

1. Bachelor's degree in facility management, business administration, sales, or a related field (preferred).
2. Proven experience in facility operations management, including maintenance and budgeting.
3. Demonstrated success in sales and business development, with a track record of achieving sales targets and driving revenue growth.
4. Strong knowledge of building systems, equipment, and maintenance best practices.
5. Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport with clients and motivate teams.
6. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
7. Certification in facility management, sales, or relevant professional credentials is a plus.

Job Types: Full-time, Contract, Permanent

Contract length: 12 months