Senior O&M Systems Infrastructure Engineer - Network

• Manage and deliver the installation and configuration of network security architectures.
• Provide remote and on-site support to our customers inside/outside Egypt.
• Manage and monitor large computer networks for problems from a central location through communicating with site technicians and tracking problems until resolution.
• Investigate and identify the root cause of incidents through analyzing problems, performing troubleshooting, and tracking incident response on the system.
• Track, document, and record precisely all technical issues and resolutions for future references.
• Maintain LAN, WAN, and architecture of the server as per the business policy.
• Resolve existing security issues including hardware malfunctions and track vulnerable scripts to avert potential threats.
• Generate and maintain the virtual private network, Firewall, and web protocols.
• Carry out investigations of security breach alerts and report findings of security analysis.
• Monitor web security gateways, perimeter security, network access controls, and endpoint security.
• Manage communications with third-party vendors, customer contacts, and other IT teams.
• Maintain routers and switches and generate status reports of hardware and software products as per the designated policy.
• Prepare and submit weekly and monthly progress reports to the Network team leader to clarify the current status and progress of assigned tasks.
• Escalate customer satisfaction problems and complex issues to Network Team Leader, Technical Project Services, if necessary.
• Drive the planning, design, implementation, organization, and operation of the company’s data communications network.
• Analyze the needs of departments and establish priorities for network design and implementation to develop new and/or modify the company’s networks and security.
• Prepare, compile, and review the projects’ technical documentation with the details of the installation work and submit to the team leader.

Skills

• Strong team management skills.
• Excellent communication, interpersonal, and negotiation skills.
• Excellent problem-solving skills.
• Excellent presentation skills.