Account Manager

The role requires a mix of technical knowledge, sales expertise, relationship management skills, and industry experience.

Summary of Job Post

Education:

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
• Advanced degrees (e.g., MBA) are a plus but not mandatory.

Experience:

• 3-5+ years of experience in account management or sales within the IT industry.
• Proven ability to manage enterprise accounts and exceed sales targets.

Technical Skills:

• Familiarity with IT solutions (cloud, cybersecurity, networking).
• Experience using CRM software and data analytics tools.

Certifications (Preferred):

• AWS, Cisco, Microsoft, or relevant sales certifications.

Soft Skills:

• Excellent communication, negotiation, and problem-solving skills.

Sales and Business Acumen:

• Proven ability to manage the full sales cycle, from lead generation to closing deals.
• Strong negotiation skills and the ability to upsell or cross-sell IT solutions effectively.
• Excellent financial acumen for managing budgets, pricing, and ROI calculations.

Interpersonal and Communication Skills:

• Exceptional relationship-building skills with both technical and non-technical stakeholders.
• Strong written and verbal communication skills in English and Arabic, for presenting solutions, creating proposals, and maintaining client documentation.

Problem-Solving and Analytical Thinking:

• Ability to assess clients' Business and IT challenges and recommend solutions that align with their business goals.
• Strategic thinking to identify growth opportunities within accounts.

Project Management:

• Basic knowledge of project management principles is a plus, to ensure solutions are delivered on time and meet client expectations.

Industry Experience:

• 3-5+ years in sales, business development, or account management role with an IT solutions provider or technology company.
• Experience in managing accounts for mid-sized to enterprise-level clients.
• Track record of meeting or exceeding sales quotas.

Technical Experience:

• Direct experience in selling IT solutions such as Infrastructure, Cybersecurity, cloud computing, managed IT services, network security, and software solutions.
• Familiarity with vendor and partner ecosystems (e.g., Microsoft, AWS, Cisco, Huawei).

Client Relationship Management:

• Demonstrated ability to manage a portfolio of accounts, with success in client retention and revenue growth.
• Experience in collaborating with internal technical teams to deliver customized IT solutions.

Industry Knowledge:

• Understanding of IT trends, such as digital transformation, hybrid cloud environments, and emerging cybersecurity threats.

Key Attributes for Success:

• Client-Centric Approach: The ability to anticipate and address client needs effectively.
• Resilience: Persistence in managing challenging accounts and handling objections.
• Adaptability: Willingness to stay updated on emerging technologies and market changes.
• Team Collaboration: Ability to work seamlessly with technical, marketing, and support teams.