Food and Beverage Order Taker

As a Room Service-Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards.

What will I be doing?

As a Room Service-Order Taker, you will be responsible for performing the following tasks to the highest standards:

• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
• Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
• Respond to all emergency calls, which includes monitoring the alarm system
• Dispatch and direct the proper crafts to the location, notifying other departments and the alarm company of the situation
• Coordinate and control all office traffic
• Present a positive, professional, and courteous image to ensure guest satisfaction
• Maintain the brand's high quality standards
• Ability to remain calm and perform all essential functions during emergency situations

What are we looking for?

A Room Service-Order Taker serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Grade School education

Work Locations

Hilton Suites Makkah

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Room Service