Field Connectivity Specialist

Field Connectivity Specialist

Beckman Coulter Diagnostics

Riyadh, Saudi Arabia

Category: Customer Support

Job Id: R1284101

Location: Riyadh, Saudi Arabia

JOB DESCRIPTION

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

The Field Connectivity Specialist will be responsible for building and driving the connectivity strategy in the region along with providing technical support for our IT Applications, Middleware / LIS, connectivity infrastructure and analytical products. In addition, providing product support to customers requiring assistance on assays and instrumentation, software & hardware components sold and distributed by Cepheid present in National Healthcare Providers and private healthcare facilities.

In this role, you will have the opportunity to:

1. Build a Connectivity Strategy for the Country in line with the Country’s strategic priorities and with Cepheid’s available Connectivity solution offerings.
2. Maintain solid knowledge about international & national/regional guidelines, health economic studies & protocols’ developments in the healthcare services.
3. Build relationships, negotiate & liaise with Key Stakeholders from MOH, Private/Institutional Healthcare Provider Technical departments to align on a Connectivity solution rollout Plan.
4. Maintain strong knowledge of active & upcoming Middleware / LIS solutions.
5. Work with LIS Middleware Providers to develop collaborative relationships to ensure Cepheid connection success and problems are resolved quickly.
6. Partner with Development teams, customer IT specialists, governance staff and become a subject matter expert in Cepheid’s solutions for connectivity.
7. Investigate and resolve customer connectivity, instrument, software complaints within KSA and wider MENA region.
8. Conduct data analysis and Hardware/Software troubleshooting.
9. Provide direct reactive support to end users to solve complex connectivity problems.
10. Troubleshoot and resolve advanced network connectivity issues.
11. Conduct advanced ASTM/HL7/POCT1A data analysis to troubleshoot and resolve LIS data transmission issues.
12. Document complaints and resulting investigations in the complaint management system.
13. Conduct periodic field visits to customer sites to engage and resolve pending complaints and provide training if necessary.
14. Maintain product knowledge and support continuous improvement efforts.
15. Adhere to Quality Management System procedures.
16. Complete all assigned and required training satisfactorily and on time.

The essential requirements of the job include:

1. Bachelors Degree or B.S diploma (equivalent) in Biomedical engineering / electronics / IT with 3-5 years of relevant experience.
2. Knowledge & Hands-on Experience in LIS and IT Connectivity solutions.
3. Knowledge in local policies, guidelines for quality & CAP/CBAHI accreditations.
4. Hands-on experience with lab automation systems.
5. Fluent in English & Arabic (written and oral).
6. Customer oriented.
7. Technical Support or IT Connectivity Experience.

Other:

1. Available to work flexibly as and when necessary.
2. 30% Travel within KSA region at customer sites and regionally within the MENA region.
3. Ability to travel to France, UAE or other countries as needed for trainings or workshops.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.