Program Coordinator, Corporate Master

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

We are looking for a person to join a full-time position in Madrid.

Your role as Program Coordinator will involve:

Interaction with Students:

• Meet with corporate students to solve issues, offer advice, and/or give support with empathy, sensitivity, and a professional customer-oriented approach, on a daily basis.
• Co-manage the relationship with class representatives together with other team members.
• Support corporate students facing academic difficulties or overall challenges within the programs.
• Manage (written and oral) communications with corporate students, including all written regular communications and information points; presentations and information sessions, etc.
• Using corporate student feedback, identify ways to improve their experience with IE.

Interaction with Professors and Other Departments:

• Liaise with professors to communicate specific corporate student or group situations, request feedback, ensure timely submission of grades, syllabi, etc., and provide ongoing support to faculty members and teaching staff.
• Collaborate with other IE Departments such as Admissions, Marketing, Planning, Documentation, Student Services, Student Life, Registrar’s Office, Maintenance Dept., International Mobility Office, etc. to ensure a successful student experience.

Internal Development:

• Offer support with the delivery of the Corporate Masters.
• Attend to all administrative and logistical duties to ensure a smooth running of the department.
• Assist participants and faculty before, during, and after the program.
• Offer support to program managers/admissions with sales-related duties.
• Represent IE at promotional events (master classes, fairs, etc.).
• Attend to all administrative duties to ensure a smooth running of the commercial activities.
• Participate in the management of onboarding processes, as well as daily interaction with participants and faculty.
• Represent IE XL in face-to-face events on campus and outside.
• Daily commercial activity and attention to participants.
• Help with event organization and take responsibility for corporate special program components, areas, initiatives, and projects.
• Operational management of the annual budget.

To thrive in this role, you should have:

• A Master’s Degree is strongly preferred. A minimum of a Bachelor's Degree is required.
• Advanced proficiency in English is a must, with substantial professional experience in English; Spanish is a plus.
• A minimum of 3 years of professional experience is required.
• International experience is strongly preferred.
• Strong project management capabilities.
• The candidate will demonstrate solid customer management skills, the ability to work under pressure, and a high level of accountability.
• Experience in multi-stakeholder environments, as well as excellent communication skills and a strong customer orientation, are essential.
• Experience in global management education or working with business schools is a plus.
• Candidates must possess a valid EU work permit.
• Based in Riyadh. Work remotely or from the client's facilities as required.