Outpatient Nursing Unit Manager

JOB DUTIES STATEMENTS:

Duties and Responsibilities:

1. The Nursing Unit Manager leads a specific unit/area with the goal of promoting efficient and effective quality services to both external and internal customers. Their main role is to oversee patient care, set work schedules, arrange and coordinate meetings, be involved in management decision making and budgetary decisions, coaching and mentoring, and ensuring performance of staff are aligned with the goals and objectives of Fakeeh.care.
2. Supports the Mission, Vision, Values of Fakeeh.care and adheres to Fakeeh.care policies & procedures.
3. Ensures effective communication within the unit/department between nursing staff, patients, and/or significant others along with inter and intradepartmental personnel.
4. Ensures all directives from senior management are communicated to unit staff and monitors compliance after implementation.
5. Acts as a resource to subordinates, interpreting philosophy, goals, standards, policies, and procedures.
6. Teaches staff and assures the implementation of effective admission/discharge planning in cooperation with admission staff and case managers.
7. Escalates problems or issues in patient care timely.
8. Makes frequent rounds in the unit to evaluate and assure that all patients receive quality nursing and medical care.
9. Acts as liaison with the medical staff to coordinate medical and nursing management of patient care.
10. Investigates patient reports, complaints, problems, and concerns and implements any changes required in relation to complaints.
11. Plans adequate staffing cover for the unit as per recommended nurse-patient ratios and the unit scope of service and provides a balanced schedule. Assumes 24-hour responsibility of the unit.
12. Demonstrates knowledge of key business concepts relevant to the healthcare function and is able to balance business needs with patient care priorities.
13. Assists in establishing departmental budget that supports organizational goals without sacrificing quality care.
14. Selects treatments from among approved options based on individual patient circumstances.
15. Conducts training programs in related specialties.
16. Evaluates the financial and clinical impact of new technologies or treatments.
17. Measures unit performance against established standards; recommends process improvements.
18. Gives feedback to CND and Practice Improvement staff regarding performance and areas for improvement.
19. Monitors staff sickness, lateness, and absenteeism and escalates issues timely.
20. Leads effectively through change and supervises the operations of the assigned unit to meet the objectives of the hospital strategic priorities and nursing strategic plan.
21. Evaluates the unit work performance and attributes of nursing personnel timely and prepares evaluations or reports and meets all deadlines. Provides constructive feedback.
22. Maintains comprehensive performance/competency records on all assigned staff.
23. Completes annual performance evaluation for staff and submits within established time frames, coaches, mentors, counsels, and disciplines staff as required.
24. Maintains a dignified professional association with personnel and the public.
25. Responsible for timely administrative reports, memos, and utilizing various types of electronic information systems.
26. Trains nursing staff in ongoing new job responsibilities, performance measures, documentation requirements, and mandatory training in collaboration with Professional and Practice Improvement staff.
27. Performs all required duties varying throughout the day to meet the needs of the patients and staffing.
28. Orders, or directs ordering of drugs, solutions, and equipment, and maintains records on narcotics.
29. Monitors patient care areas and other facilities for cleanliness and readiness.
30. Monitors staff compliance with mandatory education requirements and develops performance improvement plan for any identified deficiencies.
31. Monitors performance of new employees, ensuring all deadlines for completion of orientation, orientation checklists, and competencies have been met. Ensures new employees, students, and interns have allocated preceptor and learning opportunities.
32. Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned.
33. Plans and completes job duties with minimal supervisory direction, including using appropriate judgment.
34. Searches and finds opportunities to develop own skills and knowledge that benefit the job requirements.
35. When unable to meet deadlines, conveys needs and plan for corrective action to supervisor.
36. Endorses responsibility and routine tasks to others.
37. Is punctual for work, meetings, and appointments; when absent from work, informs CND and ensures work assignments are completed.
38. Identifies the outcome measure that aligns with the goal to demonstrate the improvement(s) (e.g., errors, incidents, satisfaction, clinical indicator). Using innovation, integration, and information links the quality management activities to business goals.
39. Reviews periodically professional practice in terms of patient safety, competence, and ethical care, recommends and applies necessary changes and updates.
40. Complies with all infection control practices, guides, and monitors staff to comply with the same.

JOB REQUIREMENTS / QUALIFICATIONS:

1. Graduate of Bachelor of Science in Nursing preferred or minimum of 3 years Diploma in Nursing.
2. Minimum of 3 years of experience in a hospital setting is required and experience in nursing leadership role is preferred.
3. Excellent command of English language, Arabic is a plus.
4. License from the country of origin, SCFHS, MOH License, BLS, and other LSTC courses as applicable.